topic Re: Does the previous Arlo owner need to remove cameras and base stations before getting rid of them in Arlo

Does the previous Arlo owner need to remove cameras and base stations before getting rid of them?

ant — Sun, 09 Jan 2022 02:08:12 GMT

Hello.

Does the previous Arlo owner need to remove cameras and base stations from the e-mail account before (sell/giv)ing them away? Or can that be bypassed?

Thank you for reading and hopefully answering soon. 🙂

Re: Does the previous Arlo owner need to remove cameras and base stations before getting rid of them

Dannybear — Sun, 09 Jan 2022 08:14:38 GMT

As a user I believe that the devices in your account are locked to your account so would need to be removed from the account before they could be installed to another account.
I imagine as arlo owns the backend systems they would be able to do almost anything they want so I would hope they have built in engineering and administrative monitoring processes to prevent any impact to the user without permission.

Re: Does the previous Arlo owner need to remove cameras and base stations before getting rid of them

dcfox1 — Sun, 09 Jan 2022 20:53:29 GMT

@ant The person getting the camera can not add them to their account at all until removed by the previous owner. As Dannybear said they are locked into the previous account.

Re: Does the previous Arlo owner need to remove cameras and base stations before getting rid of them

ant — Thu, 13 Jan 2022 10:33:21 GMT

Thanks all. I'll have to be careful when buying an used one.

Re: Does the previous Arlo owner need to remove cameras and base stations before getting rid of them

Dannybear — Thu, 13 Jan 2022 11:54:02 GMT

You could always put your case to arlo support to have it unlocked if you have a receipt.