topic Re: Arlo iOS app landscape mode can't track time slider forward or back in Arlo

Arlo iOS app landscape mode can't track time slider forward or back

kpatt2006 — Sun, 17 Oct 2021 23:56:50 GMT

I've recently started using an iphone XS with the newest iOS 15 updates installed. I immediately noticed a very annoying issue that should not exist with the Arlo app on iphones. If you turn the phone sideways to landscape mode while watching a video, you cannot skip forward or back with the slider at the bottom of the screen. This really needs to be fixed. It's hard to see recordings only being able to use portrait mode to scan through footage. I'm new to iOS, so maybe I'm just missing a settings or something?

Re: Arlo iOS app landscape mode can't track time slider forward or back

StephenB — Mon, 18 Oct 2021 10:10:38 GMT

@kpatt2006 wrote:

I've recently started using an iphone XS with the newest iOS 15 updates installed.

If you turn the phone sideways to landscape mode while watching a video, you cannot skip forward or back with the slider at the bottom of the screen.

FWIW, I am also seeing this on my iPhone 12 mini running iOS 14.8. When I touch the video, the slider appears, but if you try to use it the entire screen moves instead of operating the slider.

It is annoying.

Re: Arlo iOS app landscape mode can't track time slider forward or back

ShayneS — Tue, 19 Oct 2021 18:40:53 GMT

Thanks for the feedback, I noticed this as well. Let me look in to this and I will report back.

Re: Arlo iOS app landscape mode can't track time slider forward or back

ShayneS — Tue, 19 Oct 2021 20:16:59 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Arlo iOS app landscape mode can't track time slider forward or back

NoWheyJose — Mon, 13 Dec 2021 02:02:06 GMT

I’m having the exact same issue. Can’t use slider in landscape mode on an iPhone 13 Pro Max, iOS 15.1.1. Please fix this issue.

Re: Arlo iOS app landscape mode can't track time slider forward or back

ShayneS — Mon, 13 Dec 2021 16:49:31 GMT

Can you download the latest version of the Arlo mobile app 3.5.10 and test again? If you do not see the update you can remove and reinstall the Arlo app.

Re: Arlo iOS app landscape mode can't track time slider forward or back

StephenB — Mon, 13 Dec 2021 19:21:38 GMT

@ShayneS wrote:

Can you download the latest version of the Arlo mobile app 3.5.10 and test again?

3.5.10 fixed this issue for me.

Re: Arlo iOS app landscape mode can't track time slider forward or back

ShayneS — Wed, 12 Jan 2022 18:57:53 GMT

This issue should now be resolved, can you download the latest version of the Arlo mobile app v3.5.12 and test this issue again. If you do not see the update, you can remove and reinstall the app.

Thanks