topic Re: "Firmware has been updated" showing on my Arlo iOS app. Not seeing it on web client. in Arlo

"Firmware has been updated" showing on my Arlo iOS app. Not seeing it on web client.

ant — Wed, 23 Jun 2021 14:17:10 GMT

Is anyone else seeing this in iOS apps' wifi cameras today and late last night? I saw this in before and after upgrading yesterday's app. I don't see this in https://my.arlo.com as well.

Thank you for reading and hopefully answering soon. 🙂

Re: Firmware updated in iPhones' iOS apps.

dcfox1 — Tue, 22 Jun 2021 19:32:24 GMT

@ant wrote:
Is anyone else seeing this in iOS apps' wifi cameras today and late last night? I saw this in before and after upgrading yesterday's app. I don't see this in http://my.arlo.com as well.

Thank you for reading and hopefully answering soon. 🙂

See what? Nothing in your title either describing what you see.

Re: Firmware updated in iPhones' iOS apps.

ant — Tue, 22 Jun 2021 20:28:04 GMT

https://i.ibb.co/dpyhJXK/BC800-A08-2820-4-F47-90-B3-2821400-A7-FF2.png

They keep coming up. 😕

Re: Firmware updated in iPhones' iOS apps.

StephenB — Wed, 23 Jun 2021 11:11:52 GMT

@ant wrote:

https://i.ibb.co/dpyhJXK/BC800-A08-2820-4-F47-90-B3-2821400-A7-FF2.png

They keep coming up. 😕

Have you tried force-closing the app (or restarting the phone)?

Re: Firmware updated in iPhones' iOS apps.

ant — Thu, 24 Jun 2021 08:36:45 GMT

The issue seems to last for a second now. So weird.

Re: Firmware updated in iPhones' iOS apps.

ant — Fri, 25 Jun 2021 18:19:34 GMT

Still there in today's v3.2.2 update in all iOS devices (iPhone 6 +, iPad air, and iPhone 11 Pro Max). It only lasts about a second.

Re: Firmware updated in iPhones' iOS apps.

ant — Fri, 25 Jun 2021 23:23:08 GMT

Actually, it can be a second to almost a minute. 😞

Re: Firmware updated in iPhones' iOS apps.

ant — Fri, 25 Jun 2021 23:29:15 GMT

StephenB: Yes even uninstalling, redownloading, and reinstalling the app.

Re: Firmware updated in iPhones' iOS apps.

JessicaP — Mon, 28 Jun 2021 14:16:45 GMT

Hi ant,

If you're still seeing this issue on the Arlo iOS app but not on the web client, I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Firmware updated in iPhones' iOS apps.

ant — Thu, 01 Jul 2021 20:27:24 GMT

I noticed they show up ONLY from other Arlo base station's cameras from another Arlo account with Account's Grant Access Friends. I am curious if anyone else is seeing this too.

Firmware Updated message in App

azarloGuy — Fri, 02 Jul 2021 21:00:40 GMT

It's great that you update firmware but why after more than 2 weeks does the APP show the message firmware updated instead of my cameras images on the devices tab. Happens every time I open the app. Used to show me my last image of what the camera saw and now it's a blurred image with "Firmware Updated" message and a green checkmark. Sometimes it clears on its own other times I have to close the app and reopen it to get the image back so I can click on it. Clearly a bug in the software. I am using latest ios app.

Oh, and it would be so much easier if you had a board for the APP itself and not just the cameras as this is APP releated.

Firmware

Corrine9 — Sun, 11 Jul 2021 23:14:17 GMT

My device updated the firmware a month ago, but everyday the camera screen states ‘ firmware updated’ the only way to get rid of ur so I can view the property is to turn it off then on again. The base station has also been turned off and then on. How can I get rid of it?

Re: Firmware

jguerdat — Mon, 12 Jul 2021 12:38:07 GMT

App or web client? Have you tried clearing the cache of either/both?

Why do my cameras keep telling me firmware has been updated

azarloGuy — Thu, 22 Jul 2021 23:10:28 GMT

For the past month or maybe longer whenever I open the app many of my cameras keep telling me that the firmware has been updated. It does that at launch or if the app goes the background
While another app gets the focus on my phone and then I go back to the Arlo app the camera will display firmware has been updated. It’s getting a little old. Wondering if there is a fix or if Arlo is even aware or cares. iPhone 12 Pro.

Re: Why do my cameras keep telling me firmware has been updated

jguerdat — Fri, 23 Jul 2021 13:27:39 GMT

Have you rebooted your base? Have you rebooted the phone and reinstalled the app?

Re: Firmware updated in iPhones' iOS apps.

ArhM — Sat, 24 Jul 2021 15:11:50 GMT

Who has time for a 45 minute call I’ll just put up with it

Re: Why do my cameras keep telling me firmware has been updated

ant — Sun, 25 Jul 2021 08:10:44 GMT

@jguerdat wrote:
Have you rebooted your base? Have you rebooted the phone and reinstalled the app?

Yup.

Firmware update

Corrine9 — Tue, 27 Jul 2021 11:45:42 GMT

Firmware has been updated on my camera. Ever since the update, this has been constantly on the camera and the only way to get rid of it so I can view live feeds is to turn it off and then back on again.
I have turned everything off and on again, I have synced the camera.
How do I stop it from appearing all of the time?
Thankyou

Re: Firmware update

jguerdat — Tue, 27 Jul 2021 13:04:46 GMT

Have you rebooted the base and reinserted the camera battery to get to a known state?

Re: Firmware update

Corrine9 — Tue, 27 Jul 2021 13:53:06 GMT

Yes I have, still on there