topic Re: Providence in Arlo

Trying to sync camera under new Arlo app. Camera flashes blue then amber.

JuniorB — Tue, 21 Dec 2021 16:30:52 GMT

Trying to sync cameras under the new Arlo app. All power is good, cameras flash blue, then amber

NetGear base vms 3000

Providence

JuniorB — Tue, 21 Dec 2021 00:27:48 GMT

Hi, cameras won’t sync with new app, cameras flash blue, then amber

Re: NetGear base vms 3000

TomMac — Tue, 21 Dec 2021 13:49:23 GMT

You can sync the older cameras directly without the app...

Press the sync button on base quickly ( don't hold ) as the camera led flashes, press the camera sync button while nearby the base.

Slow blue led to fast means it worked ( about 2-5 secs )

Re: Providence

jguerdat — Tue, 21 Dec 2021 15:15:28 GMT

WHich camera and base? All details of what you've tried and see are needed.

Re: NetGear base vms 3000

JuniorB — Wed, 22 Dec 2021 01:13:09 GMT

Hi, I had to download the new app. I haven’t used these camera for a year. The app gives you option to check depending on your system. I tried to sync, the cameras are sync to the base, but nothing shows on the screen. I’m following the instructions to sync my system, and it can’t be found.

Re: NetGear base vms 3000

StephenB — Wed, 22 Dec 2021 01:17:35 GMT

Are you using the same username/password that you were using a year ago?

Re: Providence

JuniorB — Wed, 22 Dec 2021 01:19:12 GMT

Hi, the system is syncing, but not showing on the app. I use to have Arlo Legacy it’s not supported anymore

Re: NetGear base vms 3000

JuniorB — Wed, 22 Dec 2021 01:26:56 GMT

Hi, no not under the new app, I created a new name and password

Re: NetGear base vms 3000

JuniorB — Wed, 22 Dec 2021 01:33:34 GMT

Hi, the system is syncing, but cameras not showing up. I did create a new name and password when I downloaded the new app

Re: NetGear base vms 3000

TomMac — Wed, 22 Dec 2021 03:24:33 GMT

Sounds like you did not properly remove the base / cameras from your old account.

If not they are still tied to the old account and will not show up on the new one