topic Re: Off line in Arlo

Arlo Support cannot help unless I register device? Sounds like scam?

Theresadnbry — Fri, 03 Dec 2021 15:53:24 GMT

Called Arlo support they couldn’t help me unless I pay $100 or $278 to register my device?!! This sounds like a scam. I don’t want a subscription! What is this??!!

Re: Off line

StephenB — Fri, 03 Dec 2021 02:28:26 GMT

@Theresadnbry wrote:
Called Arlo support they couldn’t help me unless I pay $100 or $278 to register my device?!! This sounds like a scam.

Yes it does. https://kb.arlo.com/000062119/How-can-I-avoid-Arlo-support-scams

Re: Arlo Support cannot help unless I register device? Sounds like scam?

JessicaP — Fri, 03 Dec 2021 16:47:52 GMT

Hey Theresadnbry,

To also add on with what StephenB says, the support team never charges anyone for support help .For further assistance, please navigate to Settings > Support in the Arlo App for service options available to you.