topic Re: No recordings in library in Arlo

No recordings in library

craigingham88 — Sat, 20 Nov 2021 08:46:26 GMT

My Arlo cameras have stopped recording in the library. I get motion notifications but no video recordings at all. Why have these stopped as nothing has changed on my end?

Re: No recordings in library

StephenB — Sat, 20 Nov 2021 12:53:19 GMT

@craigingham88 wrote:
My Arlo cameras have stopped recording in the library. I get motion notifications but no video recordings at all. Why have these stopped as nothing has changed on my end?

Newer cameras (starting with the Ultra in 2018) require a subscription for cloud recording. If you purchased about 3 months ago, then likely your trial subscription expired.

If you need to follow up, please include your camera model(s), base station (if you use one), and your subscription status.

Re: No recordings in library

craigingham88 — Sat, 20 Nov 2021 22:45:46 GMT

Camera is original Arlo, model is H7 I think, bought in July 2019. Base station is VMB3010r2 according to app. I have never had a subscription that I’m aware of so not sure why the recordings have stopped.

Re: No recordings in library

StephenB — Sun, 21 Nov 2021 02:00:45 GMT

@craigingham88 wrote:
Camera is original Arlo, model is H7 I think, bought in July 2019. Base station is VMB3010r2 according to app. I have never had a subscription that I’m aware of so not sure why the recordings have stopped.

There have been some other reports on this for older cameras - so it looks like there's an issue that Arlo neds to fix.

Re: No recordings in library

craigingham88 — Sun, 21 Nov 2021 12:41:57 GMT

Hopefully something they fix soon as they don’t really do the job if there is no recording whatsoever!

Re: No recordings in library

ShayneS — Tue, 23 Nov 2021 19:35:21 GMT

Are you still experiencing this issue?

Re: No recordings in library

craigingham88 — Wed, 24 Nov 2021 17:12:51 GMT

Yes the issue is still there

Re: No recordings in library

ShayneS — Wed, 24 Nov 2021 17:49:56 GMT

May I ask which troubleshooting steps you have performed so far? I don't want to suggest any methods you have previously performed.

Re: No recordings in library

craigingham88 — Sun, 28 Nov 2021 09:09:22 GMT

I have basically just tried turning the base station on and off again and that is pretty much it. Not sure where else to go with it. What do you suggest?

Re: No recordings in library

ShayneS — Tue, 30 Nov 2021 00:20:20 GMT

@craigingham88

Do you have an Arlo Smart Subscription or Secure plan?

Re: No recordings in library

craigingham88 — Tue, 30 Nov 2021 07:51:17 GMT

No but I have the first arlo camera which I believe should have 7 day free recordings and certainly used to as I have never had a subscription

Re: No recordings in library

ShayneS — Wed, 01 Dec 2021 23:14:37 GMT

@craigingham88

Can you try removing and reinstalling the camera to your base station?

Re: No recordings in library

craigingham88 — Wed, 01 Dec 2021 22:51:54 GMT

Still seeing the same issue

Re: No recordings in library

ShayneS — Wed, 01 Dec 2021 23:16:22 GMT

This is occurring on all your original wire free camera correct?

Re: No recordings in library

craigingham88 — Thu, 02 Dec 2021 07:48:54 GMT

Correct, happens on all cameras. I get a notification of motion and there is a notification on the library section but no recordings when I go in to view

Re: No recordings in library

ShayneS — Thu, 02 Dec 2021 19:10:46 GMT

Can you see your library videos over the web portal on a PC or laptop?

Re: No recordings in library

craigingham88 — Fri, 03 Dec 2021 08:43:43 GMT

Just checked and yes I can see the recordings on the web portal

Re: No recordings in library

craigingham88 — Fri, 03 Dec 2021 08:47:10 GMT

Have just re-installed app again and they appear to have come back on the app now too. Fingers crossed that is the issue solved!