topic Re: Arlo in Arlo

Arlo seems to be offline but my homebase is still online

gente27 — Fri, 26 Nov 2021 20:09:38 GMT

My camera was working fine before I left but it suddenly shut off. Now it seems to be offline but my homebase is still online and connected to the Ethernet. Has anyone had this issue? It’s paired to the homebase, which is online. Is there anything that I can do remotely to get the camera back online?

Re: Arlo

jguerdat — Fri, 26 Nov 2021 14:29:56 GMT

Do you still have a subscription after the free 3 month trial one expired? Check Settings, Subscription to be sure. Any camera newer than the Pro 2 requires a subscription for cloud recordings.

Re: Arlo

TomMac — Fri, 26 Nov 2021 14:35:29 GMT

Legacy cameras should still work fine....

If you are just using the arlo wire-free cams, there really is nothing that can be done remotely.

Sometimes the camera can go out for a number of reasons ( stolen, battery dead, interference, etc )

Re: Arlo

jguerdat — Sat, 27 Nov 2021 14:10:59 GMT

@jguerdat wrote:

Do you still have a subscription after the free 3 month trial one expired? Check Settings, Subscription to be sure. Any camera newer than the Pro 2 requires a subscription for cloud recordings.

Sorry - dunno what I was thinking since, as Tommac sez, the older cameras work fine without a subscription.