topic Re: Admin email no longer working, can no longer log in - can't cancel, can't see videos, what now? in Arlo

Admin email no longer working, can no longer log in - can't cancel, can't see videos, what now?

Handyman71 — Mon, 22 Nov 2021 03:46:13 GMT

Our admin email address is no longer available to us after switching providers. Tried to update to the new email, wouldn't let us. Husband then screwed up the password, so we can no longer get into the account at all since we can't access the password update link in the old email. We can't get support since you need some sort of link emailed to you now, we can't get through to a human on any phone number. What in the world do we do now? (Created this account to be able to log in at all even to access the community.)

Re: Admin email no longer working, can no longer log in - can't cancel, can't see videos, what now?

StephenB — Mon, 22 Nov 2021 11:03:03 GMT

@Handyman71 wrote:

Our admin email address is no longer available to us after switching providers. Tried to update to the new email, wouldn't let us. Husband then screwed up the password, so we can no longer get into the account at all since we can't access the password update link in the old email. We can't get support since you need some sort of link emailed to you now, we can't get through to a human on any phone number. What in the world do we do now? (Created this account to be able to log in at all even to access the community.)

tagging @JamesC , just to make sure one of the mods sees this.

Re: Admin email no longer working, can no longer log in - can't cancel, can't see videos, what now?

ShayneS — Tue, 23 Nov 2021 23:51:00 GMT

Hi @Handyman

I have escalated this to the Arlo support team. Someone should be reaching out to you at the email associated with this account. You Escalations number is 7142817817