topic Re: Arlo wireless in Arlo

Getting message to activate subscription? Should be grandfathered in for camera to operate?

Prestontrout — Tue, 23 Nov 2021 20:07:34 GMT

I had to reset the base station and the Arlo cameras which are the original wireless ones. Now I get a message that says I must activate a subscription to be able to get the cameras to operate. I should be grandfathered in for being able to have the camera operate and save small video snippets to the cloud

Re: Arlo wireless

jguerdat — Tue, 23 Nov 2021 14:10:39 GMT

The free 7 day plan is still in effect for cameras older than the Ultras. What is the exact message you get? A screenshot would be useful. Have you checked Settings, Subscription to see what is shown there?

Re: Arlo wireless

Prestontrout — Tue, 23 Nov 2021 15:31:35 GMT

The message is

The device is inactive

A paid subscription is required to activate the device

Re: Arlo wireless

StephenB — Tue, 23 Nov 2021 18:40:23 GMT

@Prestontrout wrote:

The message is
The device is inactive

A paid subscription is required to activate the device

Do you have more than 5 cameras that aren't in a subscription?

Re: Arlo wireless

Prestontrout — Tue, 23 Nov 2021 22:47:30 GMT

I have two systems under separate accounts( ie unique emails,…) and different geographic locations. The system that’s not working was factory reset and base station ‘show up’ but the 3 device get the aforementioned message

Re: Arlo wireless

jguerdat — Wed, 24 Nov 2021 14:58:56 GMT

During the reset and setup process, did you happen to select a Smart or Arlo Secure offering? It may be worth resetting and start fresh again, making sure no options are selected.