topic Trying to reinstall Base Station and camera but not finding device on app? in Arlo

Trying to reinstall Base Station and camera but not finding device on app?

MindyW — Mon, 22 Nov 2021 20:42:49 GMT

I am trying to reinstall my base station and camera, but in the app, it is not finding my device. I’ve done all the troubleshooting steps, reset the base station and router.
My LED light is solid blue.
My phone is on the same network as base station.
I read a previous post that a token reset solved this issue for others.

Re: Token Reset

JessicaP — Mon, 22 Nov 2021 20:42:14 GMT

Hi MindyW,

When you say you're trying to reinstall your Base Station and camera, do you mean adding it to your Arlo account or to Apple HomeKit?

Re: Token Reset

MindyW — Mon, 22 Nov 2021 21:15:32 GMT

Arlo Account

Re: Token Reset

StephenB — Mon, 22 Nov 2021 21:41:29 GMT

@MindyW wrote:
Arlo Account

A token reset won't help with that.

Have you tried using a PC (browsing to my.arlo.com), and adding it there?