topic Re: Camera Duplicated in Arlo

Camera Duplicated

utdbackfan — Tue, 27 Sep 2016 19:23:29 GMT

I have one of my cameras that is duplicated (listed twice) in my mode section. How do I remove one of them. I've tried editing both to identical settings but the motion detection is not working. I'm thinking it is due to the camera being listed twice and having two sets of settings for the same camera. I can't find any way to remove one of them in modes only removing the camera entirely.

Re: Camera Duplicated

TomMac — Mon, 01 Aug 2016 17:39:09 GMT

To remove one, Goto SETTINGS, pick camera, go to bottom of page, REMOVE DEVICE

Re: Camera Duplicated

utdbackfan — Wed, 03 Aug 2016 12:18:48 GMT

The camera is only listed once under settings. It's not duplicated there, it's only duplicated under the modes screen. If I remove it from the settings screen will it remove both from the modes screen and then I just have to readd it?

Re: Camera Duplicated

TomMac — Wed, 03 Aug 2016 15:42:19 GMT

If you REMOVE DEVICE, it should also remove it from the modes

Re: Camera Duplicated

Scomas — Mon, 26 Dec 2016 08:02:06 GMT

Just got mine today and and the same problem. I have 4 cameras and they are all duplicated, so it shows I have 8 in the ap. At first only 4 of them would be active on the ap so I renamed the 4 that worked and the next time I launched the ap, it automatically renamed the other 4 cameras to the exact same name as the first 4. I tried deleting one of each device in Setting and going to Delete Device but that didn't work and I had delete all of them and re-sync all 4 cameras again. However, It did the same thing as before and duplicated my 4 cameras so it shows I have 8.

Re: Camera Duplicated

REALM — Thu, 29 Dec 2016 16:38:15 GMT

Any fix to this yet?

I got the same thing twice now my first 2 days in a row of using them.

Day 1:

3 cameras duplicated to 6.

Tried logging in/out, resetting, etc. Nothing worked.

Deleted them all and started all over.

Day 2:

3 cameras duplicated to 6, very annoying.

Logged in/out and this worked and back to the 3.

Guessing some type of bug.

Re: Camera Duplicated

JamesC — Thu, 29 Dec 2016 17:35:39 GMT

This issue is currently under investigation by the engineering team. I will post an update as soon as I have more information. We appreciate your patience in this process.

JamesC

Re: Camera Duplicated

Deanla — Sat, 31 Dec 2016 19:48:43 GMT

Thanks. I've also had this problem since the latest software update.

Re: Camera Duplicated

manofice — Mon, 02 Jan 2017 13:48:42 GMT

Woke up today and all my cameras duplicated. Tried rebooting the hub but it didn't help.

Re: Camera Duplicated

manofice — Mon, 02 Jan 2017 13:51:45 GMT

Deleted the iOS app and reinstalled and its back to normal.

Re: Camera Duplicated

MThomasB — Mon, 02 Jan 2017 15:55:33 GMT

After the last software update, all 3 of my cameras appeared twice. I removed each one from the Base Station and re-installed them. The duplicate screen shots disappeared.

Re: Camera Duplicated

Scomas — Mon, 02 Jan 2017 16:59:59 GMT

The first thing I tried was removing my cameras from the base station and initially the duplicates went away, but they eventually came back.

Re: Camera Duplicated

manofice — Mon, 02 Jan 2017 17:28:51 GMT

No way I'm taking them down and deleting them and readding. Very shortly after reinstalling the app, the duplicates come right back.

Re: Camera Duplicated

marks1 — Tue, 03 Jan 2017 18:34:40 GMT

I’m having the same issue. I’ve tried deleting the app off my phone and also deleted/reinstalled all the cameras. It worked for about 12 hours and then all cameras started to show a duplicate screen again. Hoping the Netgear team sorts this out in a timely manner.

Re: Camera Duplicated

OnABender — Tue, 03 Jan 2017 18:57:58 GMT

I'm guessing it started with the December 26 update. It doesn't seem to be affecting my motion detection, but is slowing down connections for live view.

Re: Camera Duplicated

Goldzulu — Tue, 03 Jan 2017 21:36:14 GMT

Any update on this issue? I also see duplicates. Also my batteries show dead in the app for one of my cameras even though they are new. I cannot view my cameras live either. The whole iOS app seems to be broken. I am using an iPhone 7plus with the most recent updates installed.

Re: Camera Duplicated

OnABender — Wed, 04 Jan 2017 06:38:29 GMT

I tried deleting each of the duplicate cameras. Bad idea. It ended up deleting the whole camera. I reinstalled the app and had to re-connect all of the cameras to the base station. PITA. Then I had to re- set my rules.

Whatever they did with the update it really messes things up.

Re: Camera Duplicated

JamesC — Thu, 05 Jan 2017 16:09:52 GMT

This issue is still being investigated by the engineering team. Please do not attempt to remove the duplicate cameras as this does not resolve the issue. Some users have reported having success by uninstalling the Arlo mobile app and downloading a fresh version from the app store. I will post an update when I have more information.

We apologize for any inconvenience this may cause and thank you for your patience,
JamesC

Re: Camera Duplicated

BobCon — Thu, 05 Jan 2017 17:02:56 GMT

I have been having the same problem for several days now. Today in settings under my devices everything duplicated including the base station. The second base station shows duplicate( 8)cameras as well. I am running iOS 10.2 and Arlo version 2.3.1

Re: Camera Duplicated

Ed1973 — Fri, 06 Jan 2017 05:14:34 GMT

I had the same issue today. So rebooted the system using settings then removed all cameras and re-synced them and looks good now. Hope it doesn't happen again.