topic Re: admin email was removed and can't change password in Arlo

admin email was removed and can't change password

DouglasB — Fri, 12 Nov 2021 01:25:26 GMT

I got a new iPhone and I can't remember my password. However my email account @cox.net was removed by cox and they can't re-activate it. I still have some access to my cameras because my wife's account is still active, but we can't administer anything. Is there a way to fix this? I can't seem to get in touch with support in order to fix this.

Re: admin email was removed and can't change password

iamsteve03 — Fri, 12 Nov 2021 12:43:59 GMT

Sometimes settings in your browser session are corrupt. In many cases, closing and reopening your browser clears these issues. Sometimes restarting your phone clears any issues you're experiencing with web login if you are already logged in, and not logged out. But in your case, I think only customer service can help you since your email is removed.

Re: admin email was removed and can't change password

DouglasB — Mon, 15 Nov 2021 15:56:47 GMT

That's my problem. I don't seem to have a way to get in touch with human support to help resolve the problem. It's been very frustrating.

Re: admin email was removed and can't change password

StephenB — Tue, 16 Nov 2021 12:09:03 GMT

@DouglasB wrote:

That's my problem. I don't seem to have a way to get in touch with human support to help resolve the problem. It's been very frustrating.

It is a puzzle, since you can't purchase the subscription needed if you can't access the account.

Perhaps one of the mods ( @JamesC ?) can assist.

Re: admin email was removed and can't change password

JessicaP — Tue, 16 Nov 2021 16:41:55 GMT

Hey DouglasB,

I sent you a private message to gather more information from you.