topic Re: Live View: 3 moving white dots in Arlo

Live View: 3 moving white dots

JehovasFitness — Mon, 21 Jun 2021 13:00:58 GMT

During live view using Chrome on a PC desktop I will often get a darkened live view with 3 white dots in a "moving" motion like it's trying to load... This is even after live view is successfully connected.

Sometimes I can still make out action in live view even during a darkened screen with the dots, other times I can't tell.

I'm back at work and this is frustrating that Arlo is still having basic issues like this.

Re: Live View: 3 moving white dots

ShayneS — Tue, 22 Jun 2021 15:54:11 GMT

Hello,

Have you tried clearing the cache and testing on another browser?

When watching live cameras, seems to show constant buffering? How to fix?

billkex — Tue, 07 Sep 2021 15:44:37 GMT

When watching my live cameras, they seem to be constantly "buffering" (if that's what it's called?)

see enclosed photo.

What causes this?

How to I fix it to stop doing this?

Suggestions?

Thank you.

Re: Constant buffering?

StephenB — Sun, 05 Sep 2021 23:39:30 GMT

It can be caused by a poor connection between the camera and the base.

What signal strength are you seeing for this camera?

Is this happening with all your cameras, or just this one?

Re: Constant buffering?

billkex — Mon, 06 Sep 2021 18:17:06 GMT

All my cameras at different times. Some more than others, On 2 different base stations.

See enclosed photo for signal strength.

What do I need to do to resolve this?

Re: Constant buffering?

StephenB — Mon, 06 Sep 2021 18:21:59 GMT

@billkex wrote:

All my cameras at different times. Some more than others, On 2 different base stations.

See enclosed photo for signal strength.

What do I need to do to resolve this?

The signal strength of course looks good.

The next time you see it, it'd be useful try livestreaming from two different cameras - one on the same base, and one of the other base.

The idea is that there are multiple connections involved - camera->base, base->cloud, cloud->app, and sometimes base->app. Part of the puzzle is figuring out which connection(s) are causing the problem.

Re: Live View: 3 moving white dots

greystarnetwork — Tue, 07 Sep 2021 15:22:00 GMT

I have this exact same problem. Trying to watch workers on a live feed, even though video is going in the background the screen dims with 3 scrolling dots on the screen. I have all cameras from 720p up to a 2k spot light. ALL of them do this in chrome. I've also tried IE. It's the same problem there as well. Firefox shows the same issue. Our wireless is rock solid at 500mbps. Some of these are connected to a base station and some direct wireless. So it proves it's a problem with your implementation. I have to say, this and other issues with 2FA are quickly forcing me to dump the whole system.

Re: Live View: 3 moving white dots

greystarnetwork — Tue, 07 Sep 2021 15:21:28 GMT

Re: Live View: 3 moving white dots

ShayneS — Tue, 07 Sep 2021 20:28:55 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Re: Live View: 3 moving white dots

Epicured — Tue, 12 Oct 2021 15:26:28 GMT

Has this issue been resolved? Im also experiencing the same difficulties. I have to constantly refresh the browser to remove the loading dots.

Re: Live View: 3 moving white dots

JehovasFitness — Tue, 12 Oct 2021 15:27:21 GMT

of course it hasn't

Re: Live View: 3 moving white dots

ShayneS — Tue, 12 Oct 2021 16:14:26 GMT

A fix to resolve this issue is coming soon. I will provide an update as soon as possible.

Thank you

Re: Live View: 3 moving white dots

ShayneS — Tue, 02 Nov 2021 22:49:19 GMT

Are you still experiencing this issue with the latest Arlo app v3.5.8?

Re: Live View: 3 moving white dots

ShayneS — Mon, 08 Nov 2021 19:13:41 GMT

Hello,

Has this issue been resolved for you?

Re: Live View: 3 moving white dots

JehovasFitness — Wed, 10 Nov 2021 16:15:49 GMT

It has not resolved. I haven't restarted my computer if that matters

Re: Live View: 3 moving white dots

ShayneS — Thu, 11 Nov 2021 18:27:09 GMT

Can you restart and check again, you can also try and clear your cache and check with another browser.

Re: Live View: 3 moving white dots

ppflorie — Sun, 14 Nov 2021 17:14:43 GMT

Firmware 1.16.6_3_1109_e9ee661

Hardware VMB3010r2

I'm seeing the same thing too in Chrome (Version 95.0.4638.69 (Official Build) (64-bit)) but not in the app on my phone. I have no other browser on my PC I can try.

Re: Live View: 3 moving white dots

ShayneS — Mon, 13 Dec 2021 16:42:20 GMT

Hello,

Are you still experiencing this issue with your web browser?

Re: Live View: 3 moving white dots

JehovasFitness — Mon, 13 Dec 2021 16:43:04 GMT

seems to be a rare issue now, and if so only for a few secs. thank you