topic Re: Arlo App "Your Request Timed Out" in Arlo

Arlo iOS App "Your Request Timed Out". Able to login through web portal.

ntay89 — Wed, 27 Oct 2021 18:22:37 GMT

I am having issues logging into the Arlo iOS App. No matter what I do the app has a notification that states "Your request timed out" whenever I try logging in. The error message comes up no matter what I do, even if I try to enter an email address to reset the password. I have verified I can log into the web portal

What I've attempted to do troubleshooting already:

Deleted and reinstalled the app
Changed password
Hard reset my phone
Verified I can log in to the web portal
Read community posts with no help

Re: Arlo App "Your Request Timed Out"

JessicaP — Wed, 27 Oct 2021 18:22:18 GMT

Hey ntay89,

Make sure you don't have any VPN turned on from your iOS device. Is this happening when you're on WiFi and/or cellular data?

iOS "Request Timed Out" When logging in

dpaterl — Mon, 01 Nov 2021 14:51:39 GMT

For 2 weeks now I have been unable to login via my mobile app. I have tried restarting, reinstalling, password reset, etc. Nothing has worked. I am able to login fine from browser/laptop. Any suggestions?

Re: Arlo App "Your Request Timed Out"

dpaterl — Mon, 01 Nov 2021 14:52:44 GMT

What if you need the VPN? I cannot disable mine.

Re: Arlo App "Your Request Timed Out"

JessicaP — Mon, 01 Nov 2021 20:36:48 GMT

Hi dpaterl,

Are you experiencing the issue on both WiFi and/or cellular data with VPN on? If so, you may need to check with your VPN if you are unable to disable it off from your phone device.

Re: Arlo App "Your Request Timed Out"

dpaterl — Tue, 02 Nov 2021 01:09:40 GMT

Yes, issue on both wifi and otherwise.

I do have a VPN for work that I cannot remove. Is this a new problem?

Re: Arlo App "Your Request Timed Out"

StephenB — Tue, 02 Nov 2021 11:53:38 GMT

@dpaterl wrote:

I do have a VPN for work that I cannot remove.

Is it on all the time? Normally you only turn the VPN on when you want to access your work network.

Re: Arlo App "Your Request Timed Out"

dpaterl — Tue, 02 Nov 2021 12:24:13 GMT

Unfortunately, yes it is.