topic Re: Battery low - impossible to reach the support by email in Arlo

Battery low. Charged 2 of them but 3rd won't charge.

yurako — Tue, 02 Nov 2021 15:28:29 GMT

Hi all,

I have bought 3 Arlo cameras 1.5 years ago (p.s. how can I check what the model is?) and have been using them perfectly for a while. In the last months, I have not been using them. Now, when I turned them all on, the battery is low and the cameras are not working.

I have charged 2 of them and all is fine. The third one won't charge (I charge continuously for a week). It says that the battery level is too low.

What can be done?

It is also impossible to reach the support team by email. Can anyone recommend pls what is their email address?

Thanks a lot

Re: Battery low - impossible to reach the support by email

StephenB — Mon, 01 Nov 2021 11:18:24 GMT

@yurako wrote:

The third one won't charge (I charge continuously for a week). It says that the battery level is too low.

What happens if you swap the battery with one of the other two cameras?

Re: Battery low - impossible to reach the support by email

yurako — Mon, 01 Nov 2021 16:28:49 GMT

In that case the "other" camera stops working and the camera that previously has not been working - works fine. I.e. placing the "bad" battery inside another camera make this camera unavailable.

This is the message that is displayed: Your Arlo device appears offline
Please make sure it’s powered on and connected to the Internet.

Re: Battery low - impossible to reach the support by email

StephenB — Mon, 01 Nov 2021 18:18:22 GMT

@yurako wrote:

In that case the "other" camera stops working and the camera that previously has not been working - works fine. I.e. placing the "bad" battery inside another camera make this camera unavailable.

It sounds like you have a bad battery.

There is a procedure here that you could try: https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do Though it was created for the Pro / Pro 2, it should be useful with other models.

Or you could just buy a replacement battery.

Re: Battery low - impossible to reach the support by email

yurako — Tue, 02 Nov 2021 08:38:05 GMT

Thank you for your replies!

Isn't there a warranty?

How is it possible to reach out to the support team? I saw no email anywhere....

Re: Battery low - impossible to reach the support by email

StephenB — Tue, 02 Nov 2021 12:11:03 GMT

@yurako wrote:

Isn't there a warranty?

12 months, so you are out of warranty.

@yurako wrote:

How is it possible to reach out to the support team? I saw no email anywhere....

https://kb.arlo.com/000062610/Arlo-Support-Options

Re: Battery low - impossible to reach the support by email

yurako — Tue, 02 Nov 2021 16:36:06 GMT

Thank you for your time and very helpful advice!