https://community.arlo.com/t5/Arlo/New-iphone-13-pro-does-not-show-videos-in-Pro-3-SmartHub-library/m-p/1836792#M80664 <P>New iphone 13 pro does not show videos in Pro 3 SmartHub library (usb drive storage no sunscription) but does show videos for original Arlo in the Cloud library. I have 5 cameras on both systems and has been working for years. Old iPhone 6S stills shows videos for both libraries. PC now shows Pro 3 SmartHub but does not show option or allow switching between iCloud library and Pro 3 SmartHub library.</P> Fri, 22 Oct 2021 13:38:56 GMT Pauleo 2021-10-22T13:38:56Z https://community.arlo.com/t5/Arlo/New-iphone-13-pro-does-not-show-videos-in-Pro-3-SmartHub-library/m-p/1836792#M80664 <P>New iphone 13 pro does not show videos in Pro 3 SmartHub library (usb drive storage no sunscription) but does show videos for original Arlo in the Cloud library. I have 5 cameras on both systems and has been working for years. Old iPhone 6S stills shows videos for both libraries. PC now shows Pro 3 SmartHub but does not show option or allow switching between iCloud library and Pro 3 SmartHub library.</P> Fri, 22 Oct 2021 13:38:56 GMT https://community.arlo.com/t5/Arlo/New-iphone-13-pro-does-not-show-videos-in-Pro-3-SmartHub-library/m-p/1836792#M80664 Pauleo 2021-10-22T13:38:56Z https://community.arlo.com/t5/Arlo/New-iphone-13-pro-does-not-show-videos-in-Pro-3-SmartHub-library/m-p/1836798#M80665 <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/793097">@Pauleo</a>&nbsp;wrote:<BR /> <P>PC now shows Pro 3 SmartHub but does not show option or allow switching between iCloud library and Pro 3 SmartHub library.</P> <HR /></BLOCKQUOTE> <P>Correct, Direct Access to Local Storage isn't available on the PC.</P> <P>&nbsp;</P> <BLOCKQUOTE><HR /><a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/793097">@Pauleo</a>&nbsp;wrote:<BR /> <P>New iphone 13 pro does not show videos in Pro 3 SmartHub library (usb drive storage no sunscription) but does show videos for original Arlo in the Cloud library.&nbsp;</P> <P>&nbsp;</P> <P>Old iPhone 6S stills shows videos for both libraries.</P> <HR /></BLOCKQUOTE> <P>I am thinking you are using friend access on the iPhone 13, and not the same user account as you are using on the old iPhone.</P> <P>&nbsp;</P> <P>Direct Access to Local Storage is only available using the primary account, it is not available with friend access.</P> Fri, 22 Oct 2021 16:03:48 GMT https://community.arlo.com/t5/Arlo/New-iphone-13-pro-does-not-show-videos-in-Pro-3-SmartHub-library/m-p/1836798#M80665 StephenB 2021-10-22T16:03:48Z