topic Re: Unable to reset password because not receiving email notifications as of yesterday afternoon in Arlo

Unable to reset password because not receiving email notifications as of yesterday afternoon

Jrosalia05 — Tue, 19 Oct 2021 15:07:45 GMT

I am unable to reset my password because I’m not getting my email notifications as of yesterday afternoon. And I can’t get live support cause I’m not entitled to it. I don’t want to create a new account because I am paying for the one I already have.

Re: Unable to reset password because not receiving email notifications as of yesterday afternoon

JessicaP — Tue, 19 Oct 2021 21:42:17 GMT

Hi Jrosalia05,

Are you unable to access your account? Have you checked your spam folder to see if you received any emails to reset your password?

Re: Unable to reset password because not receiving email notifications as of yesterday afternoon

Jrosalia05 — Tue, 19 Oct 2021 22:03:00 GMT

Yes I have. The weird thing is I got a reset password email finally today at noon. But when I reset and logged in everything is blank. And a hour later I got a call from a 888 number try help me but wanted to charge and it sounded sketchy.

Re: Unable to reset password because not receiving email notifications as of yesterday afternoon

Jrosalia05 — Tue, 19 Oct 2021 22:04:23 GMT

So long story short I am apparently logged in but I don’t see my cameras or subscriptions and all my info is gone.

Re: Unable to reset password because not receiving email notifications as of yesterday afternoon

JessicaP — Tue, 19 Oct 2021 22:17:41 GMT

Let me reach out to you via private message to gather more information from you.