topic Re: Arlo in Arlo

Device is always saying it is offline. Changed WiFi, Base Station, etc.

Inna66 — Mon, 18 Oct 2021 14:44:12 GMT

The device is always saying that it is offline. I have changed the WiFi and the base, it should be working. It was working for a while but sporadically it will stop and say device is offline for a given period of time

Re: Arlo

StephenB — Mon, 18 Oct 2021 10:11:50 GMT

@Inna66 wrote:
The device is always saying that it is offline. I have changed the WiFi and the base, it should be working. It was working for a while but sporadically it will stop and say device is offline for a given period of time

What camera and base model?

Is the base offline, or the camera off line?

How far is the camera from the base?

Re: Arlo

Inna66 — Mon, 18 Oct 2021 19:09:30 GMT

Base offline. I have 3 cameras and they around 3-4 meters from base. Model - arlo basic

Re: Arlo

StephenB — Mon, 18 Oct 2021 19:21:08 GMT

@Inna66 wrote:
Base offline.

What is the status per the base LED(s)? https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-base-station-mean