topic Re: Case 42758940 and Arlos complete lack of response to a defective item under warranty in Arlo

Case 42758940 and Arlos complete lack of response to a defective item under warranty

rseifried — Sat, 16 Oct 2021 11:49:43 GMT

I have a defective Arlo pro 2 camera that is under warranty. I went through all of the trouble shooting steps offered via chat support. The issue was not resolved and one camera has no motion detection and the other does. The chat support migrated to email and I got no response for days. Finally I got a form response with more troubleshooting tips. Clearly Arlo has no interest in resolving warranty issues or communicating with their customers.

Based on this I would not recommend or purchase Arlo cameras any longer. This is not worth the time to pursue.

Re: Case 42758940 and Arlos complete lack of response to a defective item under warranty

rseifried — Sat, 16 Oct 2021 11:57:30 GMT

Also -- I predict they will reply with a link to tech support. The same department that has not resolved the issue thus far.

Re: Case 42758940 and Arlos complete lack of response to a defective item under warranty

JessicaP — Mon, 18 Oct 2021 14:59:10 GMT

Hey rseifried,

If you don't still hear from the support team about your case, feel free to chat with them again and let them know your case info so they can help you further.

Re: Case 42758940 and Arlos complete lack of response to a defective item under warranty

rseifried — Sat, 23 Oct 2021 09:48:11 GMT

Funny. That team couldn't be any more ineffective. Arlo support is an absolute joke. Three weeks now without a resolution.

Re: Case 42758940 and Arlos complete lack of response to a defective item under warranty

JessicaP — Mon, 25 Oct 2021 15:40:09 GMT

From looking at your case on our system, it looks like the support team has been assisting you with your case to replace your product.

If you don't hear back from them after 48 hours, please let us know.