topic Arlo Pro 2 VMC4030P cannot login in Arlo

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

dc2021 — Wed, 08 Sep 2021 19:06:59 GMT

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error Anyone having trouble accessing Arlo via the web? Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

Unable to login to my.arlo.com. Getting Http failure response.

audiobrad — Wed, 08 Sep 2021 20:01:30 GMT

Just started having the same issue on my Mac today. I didn't change anything since yesterday. Tried on Safari and Chrome and incognito. Restarted the Mac. Like I said, this has worked fine for many months and nothing changed since last night.

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

FoxRaynard — Wed, 08 Sep 2021 19:39:59 GMT

Yep. It was working 2 hours ago and now it is borked.

This is caused by misconfigured CORS settings on the Arlo side.

Searching the forums, this has happened multiple times in the past, which leads me to think that Arlo do not do simple regression tests when pushing out software releases. Or a simple login test 😐

I suspect it will work on other browsers that enforce less strict security but that is not an excuse

Re: my.arlo.com site not accessible. Getting Http failure response.

Sergii_Puliaiev — Wed, 08 Sep 2021 19:39:40 GMT

Started happening for me too..

Able to log in into community, but cannot log ion into the dashboard.

Also - in the iOS app I can log in, but I cannot get into any recordings - it simply shows that there are no recordings at all.

Re: my.arlo.com site not accessible. Getting Http failure response.

StephenB — Wed, 08 Sep 2021 19:42:29 GMT

@JamesC , I am seeing this also. (Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error)

Re: my.arlo.com site not accessible. Getting Http failure response.

AndersB — Wed, 08 Sep 2021 19:49:15 GMT

Happens to me to running macOS 11.5.1 with both Safari and Chrome.

Re: my.arlo.com site not accessible. Getting Http failure response.

Jeanski — Wed, 08 Sep 2021 19:51:32 GMT

Having this same https://ocapi-app.arlo.com/api/auth: 0 issue - tried IE, Firefox, and Chrome - has anyone found a solution for this?

Re: my.arlo.com site not accessible. Getting Http failure response.

Jeanski — Wed, 08 Sep 2021 19:52:14 GMT

Update - this is on a PC

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

JamesC — Wed, 08 Sep 2021 20:00:47 GMT

The dev team is currently investigating these reports. For current information, please see status.arlo.com for updates.

At this time, this appears to only be impacting web client users. Please use the Arlo Mobile app to login while we resolve this issue.

Thank you,

JamesC

Arlo Pro 2 VMC4030P cannot login

Whoisit60 — Wed, 08 Sep 2021 20:26:02 GMT

When trying to login to "https://my.arlo.com/#/login" I am getting the error "

Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error"

Since yesterday everything worked fine - with common arlo-issues - and suddenly I cannot login anymore.

No system-changes where made...

Please help

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

JamesC — Wed, 08 Sep 2021 20:36:21 GMT

This issue is now resolved. Logging in via the web client should now work as expected.

Thank you,

JamesC

Re: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

jcronin — Wed, 08 Sep 2021 20:53:50 GMT

I found the problem it was in the startup files. I went into task manager and disabled one item at a time until it worked.