topic Arlo iOS App 3.5.4 Quirky in Arlo

iOS App pushes you to previous day when checking library videos (VMB4540)

tbaptist — Wed, 01 Sep 2021 14:32:10 GMT

After latest Arlo iOS app update (3.5.4) every time when checking the library the app pushes it to the past day & not current videos. I've tried restarting the system & even deleting and re installing the app but it continues.

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

dcfox1 — Wed, 01 Sep 2021 17:23:58 GMT

Just tried it here and yes it does go to the previous day. Iphone 8 plus.

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

ShayneS — Wed, 01 Sep 2021 17:38:27 GMT

Thank you for the report. I will look in to this and provide an update as soon as possible.

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

ShayneS — Wed, 01 Sep 2021 20:20:44 GMT

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

Arlo pro 2 - library defaults to the prior day

TacoIsLife — Tue, 07 Sep 2021 20:44:57 GMT

Every time I open the Arlo app, then going to the Library, it prompts to the day before instead of the current day. Are you guys having that issue as well?

Arlo iOS App 3.5.4 Quirky

Dannybear — Tue, 07 Sep 2021 22:31:32 GMT

Just a heads up to those getting similar quirky behaviour using the latest arlo iOS App.

When selecting the library page the day selection immediately reverts to the previous day. This seems to be dependent on the time of day as if the selection time is behind by 12hrs.

When opening the app the loading symbol is constantly spinning while on the devices page. This seems to be intermittent on login as if one of the arlo servers are not updated correctly.

App reinstall and phone reboots seems to be ineffective.

Wired video door bell will not show clip that I picked . Shows different one

pipe51 — Wed, 08 Sep 2021 00:43:10 GMT

My I phone will not show the clip that I pick from the library . It shows one recorded later in the library. From my wired video door bell.

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

DanielleN76 — Tue, 14 Sep 2021 16:03:46 GMT

I'm having the same issue when I go to my library. It's always on the previous day. Any fix to this problem?

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

tbaptist — Sun, 19 Sep 2021 14:41:28 GMT

With the new app update this is still happening. The library returns to the previous day.

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

jacobm91 — Fri, 24 Sep 2021 14:08:28 GMT

I've been having the same issues for over a month now. Glad someone else brought it to their attention because it's been annoying.

Re: iOS App pushes you to previous day when checking library videos (VMB4540)

ShayneS — Fri, 01 Oct 2021 22:46:43 GMT

This issue should now be resolved with the latest Arlo Mobile app v3.5.6. If you do not see the update in the App Store, please try removing & re-installing the Arlo app, you should have the latest version after the reinstall.