topic Re: Receiving emails saying credit card is expiring in Arlo

Receiving emails saying credit card is expiring

Woodself — Fri, 20 Aug 2021 20:28:32 GMT

I keep getting this email:

We are writing to let you know that the credit card associated with your Arlo account is about to expire.

To ensure you receive uninterrupted service, please login to my.arlo.com and click on Settings > Subscription > to update your credit card information.

Need help? Visit our Support Center for additional information.

-The Arlo Team

When I login to my.arlo.com and click on Settings > Subscription > to update your credit card information, my credit card says it does not expire until 2024

Re: Receiving emails saying credit card is expiring

ShayneS — Fri, 20 Aug 2021 20:33:34 GMT

Hi @Woodself

Thank you for providing this feedback. To further assist you, please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: Receiving emails saying credit card is expiring

Woodself — Sat, 21 Aug 2021 13:10:18 GMT

Shane S,

I had already contacted arlo support by phone before I posted this message. All they could tell me was that they see no record of any such email to me and that it must be a glitch in the system. I have received at least two of these emails incorrectly saying my credit card is expiring.