topic Trouble Connecting to base station in Arlo

Trouble Connecting to base station

jolene — Wed, 04 Aug 2021 00:26:00 GMT

I have tried and tried to connect to the base station, does anyone else have this problem???

Re: Trouble Connecting to base station

JessicaP — Wed, 04 Aug 2021 16:26:53 GMT

Hi jolene,

What troubleshooting steps have you tried so far? Have you tried referring to this article to see if that helps: Arlo can't discover my SmartHub or base station during installation; what do I do?

Re: Trouble Connecting to base station

Mara63 — Sun, 08 Aug 2021 22:18:37 GMT

I have been trying for 1 whole day trying to connect the base hub. I have followed every recommendation I have found factory reset, correct connection order, many times. No go. It still won't connect.

I have had this device several years 2017 and din't have this issue with the original set up. It has been put away for awhile. I know it needs firmware update, but can't connect it at all for that to occur.

Help please.

Re: Trouble Connecting to base station

jguerdat — Mon, 09 Aug 2021 12:19:18 GMT

Are you using your original login? Have you removed it from Settings, My Devices? Have you held the reset button for >10 seconds until the LEDs flash amber? What are all 3 LEDs showing for power, internet and cameras?