topic Re: Arlo App in Arlo

Arlo App. Asking to input code which is sent via text but times out and now I get an error message.

DawnGr — Thu, 29 Jul 2021 14:52:17 GMT

I tried to log onto the Arlo app this morning and it asked me to log back in. When I log back in it asks me to input a code which is sent via text.

Unfortunately each time I read the text to get the number it takes me back to the logon screen on the app and then times out. I now get an error message and can't log in.

Any ideas why?

Re: Arlo App

jguerdat — Thu, 29 Jul 2021 13:22:03 GMT

As I recall, there's a selection for different methods to get the code. Perhaps the email version would work.

As for the texts, I've never had an issue with the timeliness of receiving them - I can usually enter it so the countdown stops around 20 seconds. It may have to do with your cell carrier and/or service.

Re: Arlo App

StephenB — Thu, 29 Jul 2021 13:28:12 GMT

If you actually using the app (not the browser), then you should set the phone as a trusted device. Then you won't need to enter any code.