topic None of my cameras will record yet all will allow manual pictures. Motion detector doesn't light up. in Arlo

None of my cameras will record yet all will allow manual pictures. Motion detector doesn't light up.

Needhelpplz — Mon, 19 Jul 2021 14:18:31 GMT

I have 5 cameras on my ARLO System...all have new batteries and show a strong connection to the base station.

Have restarted the base station numerous times. All devices show as "Armed", including the base station.

All base station indicator lights are green. All hardwired connections are secure.

Each camera is set to detect motion and record for 60 seconds. (Have not seen the motion detector icons light up)

All cameras are toggled to "ON" (green) position.

All 5 cameras will take a manual picture.

Base station firmware: 1.16.6.2_1106_ddc8a71 Base station hardware: VMB3010r2

Firmware on each camera has been updated to : 1.4.293

Hardware on each camera has been updated to: H7

The ARLO System is 20 miles away...so I hope I can fix this remotely.

Thanks,

Needhelpplz

Re: None of my five VMC3030 cameras will record...yet all will allow manual pictures

jguerdat — Sat, 17 Jul 2021 21:21:13 GMT

Check your modes and rules to be sure an action is defined in them. Do Nothing would be a bad choice.

Re: None of my five VMC3030 cameras will record...yet all will allow manual pictures

Needhelpplz — Sat, 17 Jul 2021 21:36:07 GMT

I checked all 5 cameras Modes and Rules...they all specify "Record Video" and "60 seconds" record time.

Can you think of anything else?

Appreciate your help.

Needhelpplz

Re: None of my five VMC3030 cameras will record...yet all will allow manual pictures

StephenB — Sun, 18 Jul 2021 10:37:44 GMT

@Needhelpplz wrote:

I checked all 5 cameras Modes and Rules...they all specify "Record Video" and "60 seconds" record time.

Can you think of anything else?

Are you certain there's been activity that would trigger them? Also, when you say "manual picture" do you mean a snapshot, or a manual video recording?

You could try increasing the motion sensitivity and perhaps enabling audio alerts on the camera most likely to see activity, and see if any recordings result.

If you have activity zones set, you could also try disabling them, and see if that changes anything.