topic Re: Arlo Smart Hub VMB5000 refuses to connect. Eero Mesh network in Arlo

Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

AussieTrev — Thu, 15 Jul 2021 14:27:55 GMT

I have a VMB5000 that I have 2 Ultra cameras attached, well did have. It would not connect to my mesh network anymore.

I have factory reset the SmartHub now all I get is a solid amber then a flashing amber. The ethernet cable is working fine and connecting to the internet, having tested it with my laptop.

So thinking that I just had to setup the hub as a new device would be the go. I get the Solid amber when I plug into power with the ethernet cable plugged in, then after a time I get a one flash blue/amber then flashing amber showing that there is no internet access.

What have I done wrong. I am having major problems with cameras dropping out. this all started when I changed over to an Eero 5 mesh network.

Anyone have an answers? I need to get this fixed.

Thank you

Trevor

Re: Arlo Smart Hub VMB5000 refuses to connect. Eero Mesh network

jguerdat — Thu, 15 Jul 2021 13:06:08 GMT

I'm not familiar with Eero but are you plugging the hub into the main router or a satellite? Maybe that would provide a clue.

Re: Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

mmsumulong — Tue, 24 Aug 2021 00:31:43 GMT

I have the same problem too. It seems our base stations are bricked. I tried refreshing my devices in my frontier modem and it no longer discovers my vmb5000. All other devices including mesh routers are redetected. This happened when I tried port forwarding my Arlo base station. tough luck on both of us.

Re: Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

StephenB — Tue, 24 Aug 2021 10:50:27 GMT

@mmsumulong wrote:

This happened when I tried port forwarding my Arlo base station.

Did you try power cycling the base station? or resetting it?

Are you seeing the base station IP address in your router's attached device list?

Re: Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

mmsumulong — Tue, 24 Aug 2021 11:47:52 GMT

After much tinkering with my (Frontier supplied) router, this was a result of being blocked by it. I had to specifically list the IP address of the base station in order for it to work again.

Re: Arlo Smart Hub VMB5000 refuses to connect. Eero Mesh network

AussieTrev — Tue, 24 Aug 2021 12:03:06 GMT

Main, it shows up in the Eero as connected to the network, but nothing past that to the Arlo app.

Re: Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

AussieTrev — Tue, 24 Aug 2021 12:05:22 GMT

My solution was to have a seperate wifi just for my Arlo and Netatmo weather station, both would not connect or stay connected. Now they both work without issue. I think it my be related to a mesh network having the same name for both the 2.4 and 5 GHz bands.

Re: Arlo Smart Hub VMB5000 refuses to connect to Eero Mesh network. Showing solid/flashing amber.

AussieTrev — Tue, 24 Aug 2021 12:06:38 GMT

Everything, power cycled, factory reset, direct connect to Eero unit, disabled the 5 GHz band, nothing works.