topic Re: Cameras constantly losing connection to basestations in Arlo

Cameras constantly losing connection to basestations

stealthpilot — Tue, 27 Sep 2016 19:24:01 GMT

I am finding that once or twice per day my cameras are losing their connection to the hub. I have 2 arlo basestations with 6 cameras.

My network is as follows. Comcast Modem (wifi turned off, passthrough mode) connected to Apple Airport Extreme which manages all IP addresses. 3 additional Airport Extremes acting as network extenders. One base station is connected to an airport extreme. The other Arlo basestation is connected to a different airport extreme.

Any thoughts on what is causing this?

I have been experiencing this issue ever since I introduced a second basestation. I thought it would save battery life to have a second basestation which would increase signal strength to some of the cameras. I unpaired 3 cameras and paired them to the second basestation when I made this change.

Re: Cameras constantly losing connection to basestations

TomMac — Fri, 29 Jul 2016 14:17:40 GMT

Do you know if the bases are on the same channel... interfering with each other ?

Or... since you have two bases ( I know it may be a pain ), swap the bases to see if the problem follows the "bad" base thats dropping cameras.

There could be a base problem.

Re: Cameras constantly losing connection to basestations

jguerdat — Sat, 30 Jul 2016 13:13:45 GMT

I have two bases nearly side-by-side (~2' between them) with no issues. Given their distance from the router, they're on channel 6 while the router is on channel 1.

Re: Cameras constantly losing connection to basestations

stealthpilot — Sat, 30 Jul 2016 20:32:02 GMT

How do I find out the channel?

I have now tried connecting them to the same access point. Will see if that helps.

Re: Cameras constantly losing connection to basestations

TomMac — Sat, 30 Jul 2016 21:11:05 GMT

In order to check the channel of the Arlo router, you need an app ( like WIFI ANALYZER ) or any laptop/device that searched for devices and give channels ( common )

If the base is close ( < 10 ft or so ) it wll be on the same channel as the router... if more than 20 ft it will pick its own