topic Re: App not opening after changing routers. in Arlo

App not opening after changing routers. Tried reinstalling and restarting iPhone.

VernaGarrett — Mon, 21 Jun 2021 18:02:03 GMT

iPhone 11 Pro Max, IOS 14.6

No idea what version of Arlo app because it won't even open up!! Get the screen with ARLO and the symbol, nothing else. I deleted the app and reinstalled so ASSuming it is the most current version. Also restarted my phone, and reset the Network Setting.

All I did was get a new router! My son has the iPhone 11 Pro and has no trouble.

Please help!

Re: App not opening after changing routers.

JessicaP — Mon, 21 Jun 2021 18:01:43 GMT

Hi VernaGarrett,

Are you having problems with the Arlo app when you're on WiFi and/or cellular data?

Re: App not opening after changing routers.

VernaGarrett — Sun, 27 Jun 2021 14:26:16 GMT

yes

Re: App not opening after changing routers.

JessicaP — Mon, 28 Jun 2021 14:16:04 GMT

We recently released a new Arlo iOS app version, which is version 3.2.2. Try updating the app to see if that helps.

Re: App not opening after changing routers.

VernaGarrett — Mon, 28 Jun 2021 23:32:40 GMT

Unfortunately I can’t even open the app. I deleted the app and downloaded the new version but it still will not open.

Re: App not opening after changing routers.

jguerdat — Tue, 29 Jun 2021 11:43:20 GMT

Since it seems to be a phone-specific issue and you've done what I would suggest, I think the next step is to reset your phone.