topic Re: Arlo iOS app bypass face recognition? in Arlo

Arlo iOS app bypass face recognition?

AshB — Thu, 29 Apr 2021 15:29:09 GMT

When you open the app, the face recognition comes up and tries twice to recognize your face, if it doesn't it goes to the "enter password manually", at that point if you swipe up to go back to the home screen (not closing out the app, but have it running in the background) You have to actually go to the home screen when you swipe up to go the home screen, while on the home screen then swipe up to go back to running apps and hit the Arlo app, it takes you directly to the camera feed/ controls and doesn't try to recognize your face or have you enter the password. Spoke with a tech agent who suggested I post it here so that the "higher team" noticed it. Hope this is corrected. Happy coding.

Case ID: 42449097

Re: Arlo iOS app bypass face recognition?

JessicaP — Thu, 29 Apr 2021 15:39:25 GMT

Hi AshB,

This issue has been escalated and the development team is currently investigating these reports. We will provide an update as soon as we have more information to share with the community.

Re: Arlo iOS app bypass face recognition?

JessicaP — Tue, 22 Jun 2021 16:04:58 GMT

This should now be fixed on the latest version of Arlo iOS app, which is version 3.2.1. You can read more about the update here: iOS Mobile App - 3.2.1 - 21th June 2021

Make sure to download the latest version of the Arlo app on the iOS App Store.