topic Re: offline in Arlo

Camera says offline on computer but online on Arlo app?

Nanlee — Thu, 17 Jun 2021 14:06:51 GMT

on my computer it says my camera is offline, but on my phone app it is online and working. Why?

StephenB — Thu, 17 Jun 2021 11:13:54 GMT

@Nanlee wrote:

on my computer it says my camera is offline, but on my phone app it is online and working.

Try clearing the browser cache (including cookies). That resolved this issue for me.

Nanlee — Sat, 19 Jun 2021 15:05:28 GMT

I did as you suggested but my desktop still says it is off line, my phone says it is on.

StephenB — Sun, 20 Jun 2021 10:22:43 GMT

@Nanlee wrote:

I did as you suggested but my desktop still says it is off line, my phone says it is on.

Have you tried a different browser?

Nanlee — Mon, 21 Jun 2021 03:08:12 GMT

I uninstalled the camera reinstalled it and all is well now