Issue with paid subscription

RK21 — Thu, 10 Jun 2021 19:44:07 GMT

I paid a subscription renewal but am receiving emails from Arlo telling me I have not paid. Now I cannot access any Arlo feed.

I have tried calling customer support during the hours advertised, using the Live Chat to no avail, and opening a case with Arlo.

It is impossible to contact Arlo and I am yet to receive any reply from Arlo regarding this issue. I have now paid for a subscription without receiving the service.

I would have recommended the Arlo product previously but now, given Arlo's error in processing my payment and the fact that it is impossible to contact customer support I would not recommend it unless this issue can be resolved.

Can anyone recommend a way to successfully contact a live Arlo agent for support?

Re: Impossible to contact customer support re: subscription

ShayneS — Thu, 10 Jun 2021 19:43:29 GMT

HI @RK21

Thank you for providing this feedback. I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42527345

topic Re: Impossible to contact customer support re: subscription in Arlo

Issue with paid subscription

Re: Impossible to contact customer support re: subscription