topic Re: cameras not recording but ARE detecting motion in Arlo

Cameras not recording but ARE detecting motion. Tried resetting everything.

sailandfly — Tue, 25 May 2021 16:52:12 GMT

My cameras are not recording video but the are detecting motion. I have reset everything. This is a new issue for me. These cameras have worked flawlessly for years. The problem occurred after changing my router for my internet. I see the the cameras on the app or web. I can see "live" but when motion is detected, nothing is recorded. Therefore the system is useless.

I am using the original Arlo cameras. Fresh batteries. Reset and resynched all! I do not have a subscription to a cloud or other storage. Videos have always been in the app until I delete.

Any ideas?

Re: cameras not recording but ARE detecting motion

StephenB — Sun, 23 May 2021 18:25:19 GMT

Can you make a manual recording?

@sailandfly wrote:

I am using the original Arlo cameras. Videos have always been in the app until I delete.

FYI, your cameras have 7 day free cloud recording. Videos older than that are automatically deleted.

Re: cameras not recording but ARE detecting motion

Jsmays — Sun, 23 May 2021 23:23:37 GMT

I am having the exact same issue. I've been doing all of the same things-resyncing cameras, reloading base station, turning camera off/on, etc. to no avail. My camera detects motion but does not record. I'm hoping someone in the Arlo community can give some advice.

Re: cameras not recording but ARE detecting motion

Jsmays — Sun, 23 May 2021 23:25:14 GMT

Same issues-cannot get a live feed.

Re: cameras not recording but ARE detecting motion

sailandfly — Mon, 24 May 2021 00:25:03 GMT

I am not home today to do any other testing. I will report back in 2 days.

I have never used the cloud or made live recordings. I have always just recorded any motion between 10pm and 7am....tracking 4 kids!

But at least my kids think the cameras are working fine. SSHHH!

Re: cameras not recording but ARE detecting motion

sailandfly — Mon, 24 May 2021 00:26:13 GMT

I have never made a manual recording. Not sure what that is. I have looked at Live remotely to check on things when I am not around.

Re: cameras not recording but ARE detecting motion

StephenB — Mon, 24 May 2021 11:44:37 GMT

@sailandfly wrote:

I have never made a manual recording. Not sure what that is. I have looked at Live remotely to check on things when I am not around.

When you look at Live, there is a control to make a recording of what you are seeing.

Re: cameras not recording but ARE detecting motion

sailandfly — Sun, 30 May 2021 17:45:16 GMT

I have finally resolved my issue. I needed to reset the settings on each camera one more time...somehow in all my troulbeshooting each cameras settings were changed. I wish I could be more specific in how I did it but I wasn't able to go back just now and find what i changed. My goal is to record motion on a schedule and that is what is working now. Hope you get your issue resolved as well.