Yellow motion detection icon remains lit on Device page. Tried turning off camera.

Needhelpplz — Mon, 24 May 2021 14:45:35 GMT

When viewing my 4-camera Arlo Security System in "Devices", the yellow motion detection icon remains "ON", but the battery icon shows the same charge (ie: 71%).

I do not know if the battery is being drained or if the % showing is accurate.

I have tried to turn the cameras off, remotely, then back on... but the yellow motion detection icon is still "ON".

The cameras are not recording motion...because there are no videos in the "Library".

How do I fix this?

Needhelpplz

Re: Yellow motion detection icon remains lit on Device page

jguerdat — Sat, 22 May 2021 13:56:01 GMT

First, reboot the phone and reinstall the app. If still the same, open and close the battery door to reset the camera back to a known condition. A reboot of the base may also be useful. Be sure that your active mode isn't Disarmed.

topic Yellow motion detection icon remains lit on Device page. Tried turning off camera. in Arlo

Yellow motion detection icon remains lit on Device page. Tried turning off camera.

Re: Yellow motion detection icon remains lit on Device page