topic Re: Web Login in Arlo

Web Login not working on Windows Chrome, IE, and Firefox and macOS Safari, Chrome, and Firefox

Discus66 — Mon, 17 May 2021 15:03:00 GMT

Hi all,

Need some advice.

I am getting fed up with everyone (including Arlo Support) telling me to log in to the web portal using https://arlo.netgear.com.

I have tried this on Windows, using Chrome, IE and Firefox. MacosX on Safari, Chrome and Firefox.

It does not work on anything I have tried. Can anyone please advise on how to gain access to the portal via a web browser.

Thank you

Re: Web Login

dcfox1 — Sun, 16 May 2021 18:31:39 GMT

It is my.arlo.com for the Web Portal. Not what you posted. Don't know who gave the netgear link as Arlo split from them years ago. The "My Arlo" is also in the top right of this page.

Re: Web Login

Discus66 — Sun, 16 May 2021 18:45:59 GMT

Thanks for the reply.

Trying via https://my.arlo.com/#/login, this doesn't work either. The Netgear link diverts to this

Re: Web Login

dcfox1 — Sun, 16 May 2021 19:34:35 GMT

I just clicked the link you posted and worked for me on Edge Browser. Does it give you an error code and have you tried another browser or cleared your cashe. Also make sure it is not being block by an anti virus software.

Re: Web Login

Discus66 — Sun, 16 May 2021 20:05:22 GMT

Error code as per attached. All browsers tried, cache cleared, no Anti Virus Block

Re: Web Login

dcfox1 — Sun, 16 May 2021 20:31:54 GMT

I saw that error code being a problem in certain countries but not UK. It was reported fixed. I would say call support but you already did that. Hopefully an Arlo Mod will chime in Monday PST.

Re: Web Login

JessicaP — Mon, 17 May 2021 15:01:58 GMT

Hi Discus66,

I've forwarded this report to the development team and they should be looking into this. When I hear any information or update, I'll let you know.

Re: Web Login

JessicaP — Mon, 17 May 2021 18:03:02 GMT

Following up to let you know that you should be able to log in through the web client on your browser now. Let me know if you're still having any issues.