topic Re: Device status incorrect between browser and app in Arlo

Device status incorrect between browser and app

FatherGoose — Sun, 09 May 2021 20:00:55 GMT

OK, I am having issues between the browser and app. I just changed the batteries on one of my cameras and put it back. When I check using the browser (Chrome), it says "Change batteries. This device is disabled and requires batteries to operate." Yet when I go to the app on my phone, the camera is online, has 94% battery power. I checked camera positioning with the app, and it worked fine. What's going on? I normally monitor my system using the browser, but I'm having real doubts that some of the issues I see with the cameras are really issues.

Re: Device status incorrect between browser and app

jguerdat — Mon, 10 May 2021 12:28:30 GMT

Try refreshing the page, clearing the cache and logging out and back in.

Re: Device status incorrect between browser and app

FatherGoose — Thu, 13 May 2021 02:29:05 GMT

No, that didn't work. Even rebooted my computer, and still, I have that one camera that shows the batteries aren't there. And on my phone and using FireFox, everything's fine.

Re: Device status incorrect between browser and app

jguerdat — Thu, 13 May 2021 12:50:41 GMT

That points to the browser as the issue. Clearing the cache and cookies should have fixed the problem. I suppose a more brute force method is to remove Chrome and reinstall it.

Re: Device status incorrect between browser and app

FatherGoose — Fri, 14 May 2021 00:48:33 GMT

I had guessed that already, I just don't know why only one camera is affected.