topic Re: Camera not connecting to iPhone in Arlo

Camera not connecting to iPhone

Jools282 — Sun, 09 May 2021 20:45:41 GMT

Camera had battery change wouldn’t then connect to iPhone on the app.. tried base reset, changed batteries...re sync etc etc just comes up as can’t find .. loosing the will now !!.

works fine on husbands app

Re: Camera not connecting to iPhone

dcfox1 — Sun, 09 May 2021 20:51:58 GMT

Since it just your phone app, try uninstalling the app reinstalling it, or even rebooting the phone. Since it works on your husbands it is not the system.

Re: Camera not connecting to iPhone

Jools282 — Sun, 09 May 2021 21:22:04 GMT

Already tried that several times as well as using a different email address and tried to log onto my husbands account on my phone .. still won’t find it ..

Re: Camera not connecting to iPhone

jguerdat — Mon, 10 May 2021 12:30:38 GMT

It sounds like your account has been granted access. That means you don't try to use Add New Device - you just log in. If that isn't working, have your husband remove your account in Settings, Grant Access and add it again.

Re: Camera not connecting to iPhone

Jools282 — Mon, 10 May 2021 16:18:39 GMT

Hi .. already tried that too ... even set up a new email account and he’s allowed that one ... still won’t add the camera ..

Re: Camera not connecting to iPhone

dcfox1 — Mon, 10 May 2021 17:32:56 GMT

@Jools282 wrote:
Hi .. already tried that too ... even set up a new email account and he’s allowed that one ... still won’t add the camera ..

As jguerdat stated he can not add a camera, You must select the cameras for him to see in your Grant access settings if you have not done that.

Re: Camera not connecting to iPhone

Jools282 — Mon, 10 May 2021 18:25:42 GMT

Hi ... my husband is the main account holder not me ... he’s got all 3 cameras ... I’ve only got 2 ..
he’s deleted me and added again under different emails .. still not adding

Re: Camera not connecting to iPhone

dcfox1 — Mon, 10 May 2021 18:59:09 GMT

@Jools282 wrote:
Hi ... my husband is the main account holder not me ... he’s got all 3 cameras ... I’ve only got 2 ..
he’s deleted me and added again under different emails .. still not adding

Ok I mixed it up, has he selected the third cam to view for you in his grant access settings for you to see just in case to clarify.

Re: Camera not connecting to iPhone

Jools282 — Mon, 10 May 2021 20:00:51 GMT

Yea he has

Re: Camera not connecting to iPhone

ShayneS — Thu, 13 May 2021 20:17:34 GMT

Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support