topic Re: When I go off grid cameras do not record in Arlo

When I go off grid (leaving cell coverage), cameras do not record?

Maine69 — Wed, 21 Apr 2021 17:18:06 GMT

My Arlo cams are at my home with full wifi. When I leave cell coverage in northern Maine my cameras do not record while I am off grid. This is useless since the cams are my security when I am away from home. How do I get these to record and store data until I return to cell range?

Re: When I go off grid cameras do not record

TomMac — Mon, 19 Apr 2021 22:33:31 GMT

How does the Base unit get to the internet?? It is hooked into a router via ethernet correct?

When ARMED, as long as there is internet access, the cameras will record to the cloud ( newer units do have usb backup options if internet goes down, if previously armed and has power )

Re: When I go off grid cameras do not record

Maine69 — Thu, 29 Apr 2021 23:04:34 GMT

Thank you for the reply, you have lead me to solving my issue.

Now I am suppose to have the legacy cloud, somehow I have lost access or never set this up when new. I have my original box with several numbers on the barcode. I just cant see how to access the free cloud that I am supposed to have. What do I need to do to access this? I am about ready to throw this away and start over with a different mfg.

Re: When I go off grid cameras do not record

StephenB — Fri, 30 Apr 2021 00:54:33 GMT

Can you tell us what cameras and base station you have?

Can you access the cameras when you are home?

Re: When I go off grid cameras do not record

Maine69 — Sat, 01 May 2021 23:36:48 GMT

The model as the box says,

Arlo

Model No. VMS3530

Yes, I can access the cams through the app with no problem.

The issue is I live in Maine and travel to areas that have no cell coverage for days sometimes. So when I am gone the cameras cant send activity to me and the only storage is supposed to be my 7 days free cloud recordngs.

Apparently I never set up the cloud or I have lost how to get to this. My app has no tabs or anything referencing the cloud. I use a Samsung S9+.

Re: When I go off grid cameras do not record

StephenB — Mon, 03 May 2021 12:20:17 GMT

@Maine69 wrote:

Apparently I never set up the cloud or I have lost how to get to this. My app has no tabs or anything referencing the cloud. I use a Samsung S9+.

If you can see recordings when you do have cell coverage (or are connected to wifi), then the cloud is set up and working.

@Maine69 wrote:

The issue is I live in Maine and travel to areas that have no cell coverage for days sometimes. So when I am gone the cameras cant send activity to me and the only storage is supposed to be my 7 days free cloud recordngs.

You can get 30 days of storage with a paid (Premier) subscription, but of course there would be a monthly charge.

The only free alternative is to connect your phone to a wifi hotspot when you are travelling, and review the recordings while connected to the wifi.