https://community.arlo.com/t5/Arlo/Help-with-Base-Station-offline/m-p/1819838#M79632 <P>Arlo is possibly the worst company I have ever dealt with. I have had ongoing issues since buying a CCTV system with 5 cameras almost two years ago.<BR /><BR />I have had the case escalated and de-escalated several times without resolving the problem. Repeatedly promised calls following complaints and absolutely nothing! I’ve spent hundreds of pounds on a system that is not reliable.<BR /><BR />The agents (first point of contact) are fine but once a case is raised and engineers and Customer Services are involved absolutely nothing happens even after repeatedly chasing them!!!! This isn’t a small company but act like scam artists that simply take your money and run.<BR /><BR />————————————————<BR /><BR />I am beyond disgusted with ARLO! The case has been escalated to an engineer who determined that a refund should not be provided as it’s ok to be an intermittent and not permanent! - even though it is actually permanent now - I was asked for receipts which I provided and told to answer just one more question - which i did - before a refund would be issued. Absolutely unbelievable, how can a security system be sold and then be told it’s acceptable for it to fail intermittently and go offline for weeks?<BR /><BR />Official complaints have been completely ignored, not one phone call or email even though the policy states that a reply should be provided within 2 days.<BR /><BR />I feel like i am dealing with scam artists who have taken hundreds of pounds for a product that does not work and then refuse to provide support or refund it.<BR /><BR />ARLO - you are a fraudulent company.</P> Tue, 04 May 2021 17:42:33 GMT Royleblue1 2021-05-04T17:42:33Z https://community.arlo.com/t5/Arlo/Help-with-Base-Station-offline/m-p/1819838#M79632 <P>Arlo is possibly the worst company I have ever dealt with. I have had ongoing issues since buying a CCTV system with 5 cameras almost two years ago.<BR /><BR />I have had the case escalated and de-escalated several times without resolving the problem. Repeatedly promised calls following complaints and absolutely nothing! I’ve spent hundreds of pounds on a system that is not reliable.<BR /><BR />The agents (first point of contact) are fine but once a case is raised and engineers and Customer Services are involved absolutely nothing happens even after repeatedly chasing them!!!! This isn’t a small company but act like scam artists that simply take your money and run.<BR /><BR />————————————————<BR /><BR />I am beyond disgusted with ARLO! The case has been escalated to an engineer who determined that a refund should not be provided as it’s ok to be an intermittent and not permanent! - even though it is actually permanent now - I was asked for receipts which I provided and told to answer just one more question - which i did - before a refund would be issued. Absolutely unbelievable, how can a security system be sold and then be told it’s acceptable for it to fail intermittently and go offline for weeks?<BR /><BR />Official complaints have been completely ignored, not one phone call or email even though the policy states that a reply should be provided within 2 days.<BR /><BR />I feel like i am dealing with scam artists who have taken hundreds of pounds for a product that does not work and then refuse to provide support or refund it.<BR /><BR />ARLO - you are a fraudulent company.</P> Tue, 04 May 2021 17:42:33 GMT https://community.arlo.com/t5/Arlo/Help-with-Base-Station-offline/m-p/1819838#M79632 Royleblue1 2021-05-04T17:42:33Z https://community.arlo.com/t5/Arlo/Help-with-Base-Station-offline/m-p/1819839#M79633 If anyone from Arlo is actually interested my case numbers are: 42382108, 42377560 Sat, 01 May 2021 06:39:54 GMT https://community.arlo.com/t5/Arlo/Help-with-Base-Station-offline/m-p/1819839#M79633 Royleblue1 2021-05-01T06:39:54Z