topic Base Station keeps going offline. Internet light is not on? Will H7 and H11 camera work with base? in Arlo

Base Station keeps going offline. Internet light is not on? Will H7 and H11 camera work with base?

Kimcdickinson — Mon, 26 Apr 2021 14:27:52 GMT

My arlo base station keeps going offline. My internet router is up and working and I did reboot both the router and the netgear arlo. The internet light is not on. My question is, will my H7 and H11 cameras work with a new base? This is an older system that was with the house when we bought it. I’m not sure if it’s the first arlo or if it’s arlo pro. I’m wondering if the base station needs to be replaced.

Re: Arlo base offline

StephenB — Fri, 23 Apr 2021 20:12:50 GMT

@Kimcdickinson wrote:
. My question is, will my H7 and H11 cameras work with a new base?

Yes.

https://kb.arlo.com/000062284/What-is-the-difference-between-each-Arlo-SmartHub-and-base-station

@Kimcdickinson wrote:
I’m not sure if it’s the first arlo or if it’s arlo pro.

The first arlo uses 4 CR123 batteries that you need to keep replacing. The Arlo Pro has a single rechargable square battery.

Re: Arlo base offline

Kimcdickinson — Fri, 23 Apr 2021 22:05:28 GMT

My cameras must be original because they use 4 batteries. Is it hard to connect a new base station?

Re: Arlo base offline

StephenB — Fri, 23 Apr 2021 22:19:24 GMT

@Kimcdickinson wrote:
My cameras must be original because they use 4 batteries. Is it hard to connect a new base station?

Not very. You add the base (from either the web interface or the app). Then you remove the old base from the account, and add back the cameras to the new base. Your library won't be lost, but you will need to re-apply any settings (modes, motion sensitivity, etc).