topic Re: App says you are not connected to the internet. in Arlo

App says you are not connected to the internet.

JCDinPGH — Thu, 04 Mar 2021 21:14:18 GMT

I uninstalled the Android app and reinstalled it. I have rebooted my Arlo hub. I currently have 3.0_28330 installed. I have tried when connected to wifi and also when not connected to wifi. I also tried to login to the WWW to see my cameras and after receiving the authentication code on my phone, and clicking on approve before the 30 seconds is up, nothing happens on the www. I also tried using email authentication and after receiving the email and entering the code in the email, I consistently get a message saying "http failure response for https://ocapi-app.arlo.com/finishAuth:0 Unknown error.

I have no way to currently monitor my cameras as all authentication methods are failing.

Re: can't connect with app. You are not connected to the internet.

Retired_Member — Thu, 25 Feb 2021 23:39:33 GMT

I am having the same issue. Android version 3.0_28330. Have not been able to log in for a week+ now. Asks for my username, password, provides 2-factor check, then a banner comes up that "you are not connected to the internet." Phone and all other apps are connected fine. If I use a browser to log in, that is fine too.

Something wrong with this Android version (and the previous version also, which also had this error.) Very frustrated by this error that seems to recur regularly with Arlo updates.

Re: can't connect with app. You are not connected to the internet.

jguerdat — Fri, 26 Feb 2021 13:49:00 GMT

I'm not seeing this on my Android devices but I have occasionally seen the "not connected to the Internet" message. A quick toggle of WiFi has always fixed it for me so far.

Re: can't connect with app. You are not connected to the internet.

Retired_Member — Fri, 26 Feb 2021 15:34:58 GMT

Thanks, but that has not worked for me. I have tried uninstalling and reinstalling the Arlo app, toggling the Wi-Fi on and off, switching to the cell phone network, a different Wi-Fi network, clearing the Arlo data and cache, turning the phone on and off. None of this worked.

When this had happened in the past, it cleared itself up in a few days. It's not fixing to self this time. There's something fundamentally wrong with the Arlo app.

Re: can't connect with app. You are not connected to the internet.

jguerdat — Sat, 27 Feb 2021 13:50:10 GMT

This doesn't happen to everyone on a regular basis so it would seem to be a local issue exacerbated by the app. BTW, there's an update to the Android app to 3.0.1 - have you installed that to see if it helps?

Re: can't connect with app. You are not connected to the internet.

Retired_Member — Sat, 27 Feb 2021 16:47:00 GMT

Updating helped. Thanks!

Re: can't connect with app. You are not connected to the internet.

JCDinPGH — Tue, 02 Mar 2021 03:45:59 GMT

It's been a full week now and I still can't connect with the android app. I checked today and the latest version available in the play store is still 3.0_28330 for me. I have tried with wifi on/off, uninstalling the app and reinstalling, rebooting my hub, home router, wifi access point. It pretty clear this issue is with the app or on the arlo side. I spent a small fortune on this system and now it is useless.

Re: can't connect with app. You are not connected to the internet.

jguerdat — Tue, 02 Mar 2021 14:28:03 GMT

Where are you and what is your ISP? Do you have any customizations set in your router for security

Re: can't connect with app. You are not connected to the internet.

JCDinPGH — Fri, 05 Mar 2021 14:58:14 GMT

so it looks like I found the problem. I have an app installed called "AdGuard". Once I disabled the Arlo app in AdGuard, Arlo started working again. No idea what changed as AdGuard has been installed for so long, I forgot it was even there. I haven't touched it in months, maybe even over a year.

Re: App says you are not connected to the internet.

rose33090 — Tue, 06 Apr 2021 23:20:10 GMT

Cannot connect via app since 3/17 update (not connected to internet) and no response/help avail, so reverted to using laptop. worked fine all day, now I get 'Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error'. This was the only thread I could find addressing both issues. If anyone has any help, I would appreciate it very much.

Re: App says you are not connected to the internet.

ShayneS — Wed, 07 Apr 2021 17:19:20 GMT

Hi @rose33090

Are you using the latest version of the Arlo mobile app Version 3.1? Can you try clearing your cache on your browser and test that again as well. Additionally, do you have any Antivirus apps that might be blocking the Arlo app?

Re: App says you are not connected to the internet.

rose33090 — Thu, 08 Apr 2021 02:56:29 GMT

Yes, latest arlo app never worked, and I installed the legacy app until they finally yanked it. Tried to use phone website but will not let me view camera, takes me back to subscribe, so I might be being held hostage unless I subscribe. Right now, I have zero way to check my camera.

Cleared cache, no go on arlo site.

error: Http failure response for https://ocapi-app.arlo.com/api/auth: 0 Unknown Error

No antivirus that prevents any other programs at all and did not prevent arlo.

I appreciate your answering my plea.

Re: App says you are not connected to the internet.

ShayneS — Thu, 08 Apr 2021 16:33:48 GMT

HI @rose33090

I have a few questions for you.

Which app is this occurring on, Android/iOS?
What device(s) are affected?
When did this issue start?
Do other devices besides PC work?

Re: App says you are not connected to the internet.

rose33090 — Thu, 08 Apr 2021 17:48:39 GMT

Using S7, Android. Arlo is only app not working, btw. Phone issue began with latest update. I got the 'you are not connected to internet' error. Researched and reinstalled legacy. They pulled that completely last week. Tried new version, same issue as before. I checked my virus protect on phone and found nothing quarantined, etc. Yesterday I was unable to go to arlo website to view cameras; before that, I could see camera.

As of 2/3 days ago, I can no longer view camera via laptop either. That is the error I indicated in my first reply.

Cable went out yesterday but I cannot view camera app to put it back online. There should be some restitution/discount when a functioning device becomes a brick bc of poor software.

Cleared cache, different browsers, rebooted machine(s); nothing is working. Laptop is less than a month old, btw. Thanks

Re: App says you are not connected to the internet.

ShayneS — Thu, 08 Apr 2021 18:13:06 GMT

@rose33090

Please contact the Support Team to further investigate these issue you are experiencing. You will find several options for contacting support in the provided link. Arlo Tech Support

Re: App says you are not connected to the internet.

rose33090 — Thu, 08 Apr 2021 19:14:39 GMT

Thanks but my camera is not in warranty.

Re: App says you are not connected to the internet.

ShayneS — Thu, 08 Apr 2021 20:36:21 GMT

@rose33090

You should be able to contact support in the provided link.

Re: App says you are not connected to the internet.

rose33090 — Thu, 08 Apr 2021 21:12:10 GMT

Has anyone had any success on mobile or website fixing any of these errors so I can use my camera again? I do not subscribe and my camera is out of warranty.

Re: App says you are not connected to the internet.

dcfox1 — Thu, 08 Apr 2021 21:57:37 GMT

@rose33090 You can still contact support without a warranty or subscription.

Re: App says you are not connected to the internet.

rose33090 — Thu, 08 Apr 2021 22:05:58 GMT

Everything works well on toshiba laptop and S8 Note. I have S7 and new HP laptop win 10. Nada. Ain't tech wonderful?