topic Re: Cameras offline still not fixed in Arlo

Cameras offline still not fixed

Pet1700 — Tue, 27 Sep 2016 19:24:39 GMT

Cameras goes offline at least once a day. App shows battery status and signal strength, but says camera offline. I have to go to settings click on base and restart to bring them online again. This happens at least once a day. Please help.

Re: Cameras offline still not fixed

Schorschi — Tue, 26 Jul 2016 08:53:56 GMT

With what application are you logging in? There have been reports recently that the iOS app is incorrectly reporting camera statuses.

If with the app, try accessing with the browser (Arlo.Netgear.com) or vice versa.

Any difference?

Re: Cameras offline still not fixed

Pet1700 — Tue, 26 Jul 2016 12:02:07 GMT

I am using android app. Cameras state offline on phone and pc.

Re: Cameras offline still not fixed

jguerdat — Tue, 26 Jul 2016 12:23:42 GMT

Is it possible the batteries are dead?

Re: Cameras offline still not fixed

Pet1700 — Tue, 26 Jul 2016 12:28:54 GMT

Batteries were changed 2 days ago. Issue still continues. Signal strength for batteries is 75% to 100%. I tried having the base on different wifi channel and same channel as wifi network at home. Same thing. My Internet speed is 50/10 dw/up.

Re: Cameras offline still not fixed

Pet1700 — Tue, 26 Jul 2016 12:29:22 GMT

Signal strength for cameras is 75% to 100%.

Re: Cameras offline still not fixed

JamesC — Wed, 27 Jul 2016 17:22:38 GMT

Pet1700,

When the cameras show offline, what is the behavior of the camera sync LED on the base station? Is it still lit showing the cameras are synced or is it unlit?

JamesC