topic Re: We're sorry, Alro is currently unavailable in Arlo

We're sorry, Alro is currently unavailable

adzify106 — Mon, 29 Mar 2021 09:19:14 GMT

Updated to latest version of Arlo app. Got home and noticed geofencing did not disable.

Opened the app and noticed Geofencing mode had disappeared. Checked forums and seems like the loss of this feature is common issue when updating, advice to fix was to uninstall the app and reinstall.

Uninstalled, rebooted phone, cleared cache and fresh install.

Now I can't login it gives the "We're sorry Arlo is currently unavailable" error in orange or red at the top of the screen and it just logs me out.

Latest version of the Arlo app.
Samsung Galaxy S21+
Android 11

Re: We're sorry, Alro is currently unavailable

SunMoon — Mon, 29 Mar 2021 09:40:29 GMT

I'm having the same issue. The app is down and I cant log into the website. Says "Im sorry something went wrong" whenever you try to log in via the app or desktop. It seems to go round in circles.

Re: We're sorry, Alro is currently unavailable

SunMoon — Mon, 29 Mar 2021 09:43:06 GMT

I hope Arlo fix this issue soon

Re: We're sorry, Alro is currently unavailable

ShayneS — Thu, 01 Apr 2021 21:23:28 GMT

Hello,

Are you still experiencing this issue with logging in to your app and web browser? Can you please provide a screenshot of the error message if so.

Thank you