topic Re: Timeline Full Screen Mode STUCK! Android App in Arlo

Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Thu, 25 Mar 2021 14:13:11 GMT

Hello,
I am having trouble within the Arlo app when using Timeline & full screen mode.
When going to full screen mode within Timeline, I am unable to move around or zoom in or out. I am stuck at this area.
See screen shot attached
The problem started about 2 weeks ago, before that it was fine.

Re: Timeline Full Screen Mode STUCK! Android App

ShayneS — Mon, 29 Mar 2021 16:09:44 GMT

Hi @Pucksterpete

Are you still experiencing this issue with your Android app & the timeline?

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Wed, 31 Mar 2021 12:51:07 GMT

Hello, Yes I am

Re: Timeline Full Screen Mode STUCK! Android App

ShayneS — Wed, 31 Mar 2021 16:48:58 GMT

I have a few additional questions

Can you provide a screenshot of this issue
What version of the Arlo app are you using
Which version of Android OS are you using

Thank you

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Wed, 31 Mar 2021 18:14:46 GMT

Hi,

The screenshot is attached in my first message on here

Arlo app ver 3.1_28345

Android ver 8.0.0

Re: Timeline Full Screen Mode STUCK! Android App

ShayneS — Wed, 31 Mar 2021 20:38:25 GMT

Do you have a case number with support regarding this issue?

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Thu, 01 Apr 2021 19:35:21 GMT

I do

Case # 42380030

Re: Timeline Full Screen Mode STUCK! Android App

ShayneS — Thu, 01 Apr 2021 21:17:33 GMT

@Pucksterpete

I see you are currently in contact with your support agent. Please let me know how it goes and I will be here to assist.

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Fri, 02 Apr 2021 14:29:14 GMT

Thanks, I will keep you posted

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Sat, 03 Apr 2021 20:47:44 GMT

Here's a short video of the problem

you will see what happens when going to full screen mode within Timeline, I am unable to zoom in/out, plus the view is cut off, because of large white bar at bottom of screen.

https://streamable.com/y0761w

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Wed, 21 Apr 2021 07:07:12 GMT

Hi ShayneS,

I haven't had any suggestions from support on resolving the issue I am having.

Do you have ideas?

Tnx

Pete

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Fri, 23 Apr 2021 11:15:36 GMT

Hello,
I tried the zoom feature within Time Line in full screen mode on my wife's Android phone as well, same problem.
For accessing Time Line on WEB application and using zoom feature it works fine.

When watching the video you can see that once in full screen mode the top part of the picture is cut off and I unable to move around the screen when zoomed. Plus once you exit full screen mode the current view the top is still cut off.
Here is another video of the problem showing it in fullscreen mode when rotating the phone.

https://wetransfer.com/downloads/552b3c124860cad0b839e88893a22a4c20210423110507/8ab4aa274be4a3a737e1d6c02bafa37e20210423110535/f3ff59

on youtube also

https://youtu.be/rKLsGE3Vt3Q

Re: Timeline Full Screen Mode STUCK! Android App

ShayneS — Mon, 26 Apr 2021 15:36:42 GMT

HI @Pucksterpete

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 42443275

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Mon, 26 Apr 2021 15:59:41 GMT

Thank you very much I appreciate it

Re: Timeline Full Screen Mode STUCK! Android App

Pucksterpete — Wed, 23 Jun 2021 12:00:51 GMT

Hi ShayneS

I just wanted to let you know that the problem I was having seems to be fixed with the latest Arlo App Update 3.2.2

Unfortunately, I never had anyone from Arlo Support contact me and give any suggestions on a possible fix.

I just saw that the problem was gone after I did the update for the app.

Thanks for your help though

Pete

Re: Timeline Full Screen Mode STUCK! Android App

ShayneS — Wed, 23 Jun 2021 16:07:25 GMT

I am glad it is fixed. Please let me know if you have any other questions and I will be here to assist.

Thanks