topic VMS3230 Battery Powered Camera Kit. Arlo device appears offline message? in Arlo

VMS3230 Battery Powered Camera Kit. Arlo device appears offline message?

BairStrokes — Sat, 27 Mar 2021 08:05:14 GMT

I have changed the batteries in both Arlo VMC3030 cameras with top of the range lithium batteries and the one camera has come back on automatically but the other wont come back on and the message on my screen is as below

("Your Arlo device appears offline. Please make sure its powered on and connected to the internet

Then below is a box saying "Need Help")

Could you advise of anything I can do to resolve this please?

ps when it comes to this type of thing I am a bit of a dinosaur with hubs and routers and things!

Thanks

Re: VMS3230 Battery Powered Camera Kit. Arlo device appears offline message?

StephenB — Sat, 27 Mar 2021 10:17:31 GMT

@BairStrokes wrote:

I have changed the batteries in both Arlo VMC3030 cameras with top of the range lithium batteries and the one camera has come back on automatically but the other wont come back on and the message on my screen is as below

("Your Arlo device appears offline. Please make sure its powered on and connected to the internet

Have you tried swapping the batteries? Then see if the problem moves.

Re: VMS3230 Battery Powered Camera Kit. Arlo device appears offline message?

TomMac — Sat, 27 Mar 2021 11:22:59 GMT

also make sure they are in correctly