topic Re: Lost the ability to scroll recordings in Arlo

Lost the ability to scroll recordings

marvin_martian — Fri, 26 Feb 2021 02:51:37 GMT

Recently, you can no longer scroll through recordings if your mouse is over the recording are itself. Scrolling only works if outside the recorded video area in the tan/gray area. The issue occurs using Firefox 85.0.2 but not with Chrome.

Re: Lost the ability to scroll recordings

marvin_martian — Fri, 26 Feb 2021 02:53:09 GMT

*recordings area

Re: Lost the ability to scroll recordings

JessicaP — Fri, 26 Feb 2021 15:47:34 GMT

Hi marvin_martian,

Make sure you're on the latest version for Mozilla Firefox, which seems to be version 86.0, and let us know if the issue still persists.

Re: Lost the ability to scroll recordings

marvin_martian — Fri, 26 Feb 2021 17:21:03 GMT

No difference with 86.

Re: Lost the ability to scroll recordings

JessicaP — Mon, 01 Mar 2021 16:17:52 GMT

I would suggest to contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

Re: Lost the ability to scroll recordings

marvin_martian — Sun, 18 Apr 2021 01:23:02 GMT

Problem resolved itself about a week ago.