topic Re: Can’t add a friend- Arlo is currently unavailable in Arlo

Can’t add a friend- Arlo is currently unavailable

Retired_Member — Fri, 05 Feb 2021 13:03:23 GMT

Hello,
I want to add my wife but I receive an error ‘arlo is currently unavailable’. I tried it also by using the web page, but the same error message.

It worked before, but after resetting the home base this problem started. I tried to hard reset the whole system, but nothing helps. Can you help me?

Thanks

Can’t add another user

Bartmieke — Sat, 06 Feb 2021 17:15:51 GMT

When i go to settings, grant access and fill in the name and emailadres, everything works but when i push send invite, he tells me arlo service is unavailable, try again later. It’ s now 5 days like this....

Re: Can’t add another user

jguerdat — Sun, 07 Feb 2021 15:12:00 GMT

Have you tried another device or a web browser?

Re: Can’t add another user

Bartmieke — Mon, 08 Feb 2021 04:38:14 GMT

Yes, i’ve tried it on iphone, mac and windows. Same message.

Re: Can’t add a friend- Arlo is currently unavailable

JessicaP — Tue, 09 Feb 2021 18:24:42 GMT

Hi Lynxmania and Bartmieke,

Are you still seeing this error? Is this happening when you're on cellular data and/or WiFi? What phone device are you using? And could you show a screenshot that shows that error as well?

Re: Can’t add a friend- Arlo is currently unavailable

TomBaki — Wed, 10 Feb 2021 06:50:05 GMT

I have the same problem for months now. I made a couple of cases but nothing has changed. It’a strange it takes so long to fix? Now my wife can’t use the system. I hope Arlo team takes action. They told me all users in Belgium were affected

Re: Can’t add a friend- Arlo is currently unavailable

JessicaP — Wed, 10 Feb 2021 16:11:01 GMT

Hi TomBaki,

Is this happening when you're on cellular data and/or WiFi? What phone device are you using? Have you tried this on the web client on your computer? And could you show a screenshot that shows that error as well?

Re: Can’t add a friend- Arlo is currently unavailable

Retired_Member — Wed, 10 Feb 2021 17:46:23 GMT

Hello,

It doesn't matter if I'm on Wifi or mobile data network. The error stays... I also tried it on the internet on a PC, but the problem stays... I'm using an Iphone. Ive added a screenshot when I tried it on a pc.

Re: Can’t add a friend- Arlo is currently unavailable

Retired_Member — Wed, 10 Feb 2021 17:47:08 GMT

I'm also in Belgium...

Re: Can’t add a friend- Arlo is currently unavailable

TomBaki — Thu, 11 Feb 2021 07:46:20 GMT

Tried everything, even used a VPN on an American server because the issue is related to Belgian users.
Tried on Chrome/internet explorer, several phones. My parents in law have the exact same issue. I feel Arlo should put more resources to tackle this issue!

Re: Can’t add a friend- Arlo is currently unavailable

Bartmieke — Wed, 17 Feb 2021 19:57:38 GMT

I’ve the same problem, also located in Belgium.

Re: Can’t add a friend- Arlo is currently unavailable

Retired_Member — Thu, 18 Feb 2021 08:28:45 GMT

I received a message from Arlo services. The'll look into it and I'll post the solution (if any)

Re: Can’t add a friend- Arlo is currently unavailable

JessicaP — Mon, 22 Feb 2021 21:21:34 GMT

We appreciate everyone's patience about this. A cloud fix has been released that resolves this issue. This fix is automatically applied and does not require any interaction with your Arlo system. If you're still experiencing the issue, please let us know.

Re: Can’t add a friend- Arlo is currently unavailable

Retired_Member — Wed, 24 Feb 2021 06:42:20 GMT

It works! Thank you for the fix