topic Re: mixing basic arlo with pro3 for cloud plan in Arlo

Need 7 camera plan since trial expired? Do I need to create another account for original arlos?

iasm — Tue, 09 Feb 2021 17:20:03 GMT

So i have used arlo since they came out and been very happy with them .On one system i had 4 original arlo cameras that required no data plan and the library worked fine. I decided to add some more so i bought a three camera arlo pro3 kit. They came with a free trial and i figured i would get a plan when the time came for the 3 arlo pro3s. My trial has expired and i now cannot do not have cloud service for any of the cameras and it would appear that arlo would like me to add a 7 camera plan. Do i need to create another account for the original arlos?

Re: mixing basic arlo with pro3 for cloud plan

jguerdat — Sun, 07 Feb 2021 14:51:18 GMT

The legacy cameras are supposed to continue to be free - you'd just need a plan for the Pro 3s. However, the fact that you now have 7 cameras may confuse this. You're not getting recordings from the original cameras at all? What happened when you had the trial for the new cams? Have you tried to just get a plan (or 3 single camera subs) for the new cameras to see what happens?

Re: mixing basic arlo with pro3 for cloud plan

iasm — Sun, 07 Feb 2021 18:28:42 GMT

everything worked as normal until the trial stopped. I have a usb stick in the base station so i can get my recordings from there.

Re: mixing basic arlo with pro3 for cloud plan

jguerdat — Mon, 08 Feb 2021 14:29:04 GMT

WHat happens if you remove the new camera from your account and add it back in? If still the same, use the Contact Support link at the bottom here.