topic Re: Arlo Base Station not discoverable on 2nd IPhone in Arlo

Arlo Base Station not discoverable on 2nd IPhone. Only discoverable on one device?

Rurohit23 — Tue, 26 Jan 2021 18:05:37 GMT

The base station is detected by my iPhone and sets up smoothly. However, when my wife tries to set up the base station, it is not found on her iPhone. Very strange. She has access right from me. And her app is up to date. And she has reinstalled the app too and the base station has also been reset. It was working perfectly for both us before and now the base station only seems to be discoverable on ONE iPhone device, and not another. Please help.

Re: Arlo Base Station not discoverable on 2nd IPhone

jguerdat — Tue, 26 Jan 2021 13:45:25 GMT

A person being granted access does not set up the system - it's already set up. Following the directions fully, her account is created and the cameras shared with her are displayed on login.

Re: Arlo Base Station not discoverable on 2nd IPhone

Rurohit23 — Tue, 26 Jan 2021 14:46:21 GMT

Thanks but why is the base station not being detected from her iPhone ??

Re: Arlo Base Station not discoverable on 2nd IPhone

jguerdat — Wed, 27 Jan 2021 13:59:32 GMT

Because it's already claimed in your account. Being granted access doesn't imply ownership or being able to set the system up.

Re: Arlo Base Station not discoverable on 2nd IPhone

Rurohit23 — Sun, 31 Jan 2021 10:17:40 GMT

Ok - but when she opens her Arlo app, she needs to add the cameras that I have given her access to. When she tries to add a camera, she is prompted to add a base station first. When she tries to add the base station, it doesn’t find any! Please help

Re: Arlo Base Station not discoverable on 2nd IPhone

jguerdat — Sun, 31 Jan 2021 14:10:03 GMT

The cameras should already be there - that's the function of granting access. Try removing her account in your Grant Access and grant it again.