https://community.arlo.com/t5/Arlo/Granting-access-not-working-They-accepted-and-created-an-account/m-p/1808833#M78941 <P>Hey -56,</P> <P>&nbsp;</P> <P>Try removing their grant access and re-invite them again. Have them click on the link they receive on their email and log in with the account again to see if that helps.</P> Fri, 22 Jan 2021 16:24:48 GMT JessicaP 2021-01-22T16:24:48Z https://community.arlo.com/t5/Arlo/Granting-access-not-working-They-accepted-and-created-an-account/m-p/1808771#M78936 <P>When I granted access to a friend, they accepted the invite, created an account, but it comes up as a new primary account, and wants devices setup. It still shows as pending invite in my account.</P> Fri, 22 Jan 2021 16:25:29 GMT https://community.arlo.com/t5/Arlo/Granting-access-not-working-They-accepted-and-created-an-account/m-p/1808771#M78936 -56 2021-01-22T16:25:29Z https://community.arlo.com/t5/Arlo/Granting-access-not-working-They-accepted-and-created-an-account/m-p/1808833#M78941 <P>Hey -56,</P> <P>&nbsp;</P> <P>Try removing their grant access and re-invite them again. Have them click on the link they receive on their email and log in with the account again to see if that helps.</P> Fri, 22 Jan 2021 16:24:48 GMT https://community.arlo.com/t5/Arlo/Granting-access-not-working-They-accepted-and-created-an-account/m-p/1808833#M78941 JessicaP 2021-01-22T16:24:48Z