https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1807763#M78884 <P>I've got 8 Arlo Cameras.</P> <P>4 As part of one set I bought in 2017 (Pro I believe) and 4 as part of a second set I bought in the spring of 2020.&nbsp;<BR />I really enjoy the interface, and enjoy the cameras when the batteries haven't died.</P> <P>When I moved to the newer SmartHub, I unsynced the old ones, and synched them to the new SmartHub.</P> <P>&nbsp;</P> <P>Nothing but trouble in the past month. I should have realized this when cameras were particular when it came to which batteries went with which ones. In other words if a battery worked in one, it didn't necessarily work in another (within the model type).&nbsp;<BR /><BR />One camera hasn't been online in a month. Not for not trying. It connects, shows online, but doesn't record or anything. If I do a video test, it transmits fine. But I can't see the output during normal operation, and it doesn't record anything. So I swapped a couple around. Then I realized I couldn't rename them in my IOS app. In the web interface sure, but once the IOS app connects, it changes back to the old name.&nbsp;<BR /><BR />I think I've spent about $1500 together across both sets, and I'm ready to throw them in the street and film myself running over them to post on YouTube.&nbsp;<BR /><BR />This is too frustrating, and support hasn't provided any help.&nbsp;<BR /><BR />Rant over.</P> <P>&nbsp;</P> Tue, 12 Jan 2021 23:12:42 GMT JaseMc 2021-01-12T23:12:42Z https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1807763#M78884 <P>I've got 8 Arlo Cameras.</P> <P>4 As part of one set I bought in 2017 (Pro I believe) and 4 as part of a second set I bought in the spring of 2020.&nbsp;<BR />I really enjoy the interface, and enjoy the cameras when the batteries haven't died.</P> <P>When I moved to the newer SmartHub, I unsynced the old ones, and synched them to the new SmartHub.</P> <P>&nbsp;</P> <P>Nothing but trouble in the past month. I should have realized this when cameras were particular when it came to which batteries went with which ones. In other words if a battery worked in one, it didn't necessarily work in another (within the model type).&nbsp;<BR /><BR />One camera hasn't been online in a month. Not for not trying. It connects, shows online, but doesn't record or anything. If I do a video test, it transmits fine. But I can't see the output during normal operation, and it doesn't record anything. So I swapped a couple around. Then I realized I couldn't rename them in my IOS app. In the web interface sure, but once the IOS app connects, it changes back to the old name.&nbsp;<BR /><BR />I think I've spent about $1500 together across both sets, and I'm ready to throw them in the street and film myself running over them to post on YouTube.&nbsp;<BR /><BR />This is too frustrating, and support hasn't provided any help.&nbsp;<BR /><BR />Rant over.</P> <P>&nbsp;</P> Tue, 12 Jan 2021 23:12:42 GMT https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1807763#M78884 JaseMc 2021-01-12T23:12:42Z https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1808115#M78897 <P>Hi <a href="https://community.arlo.com/t5/user/viewprofilepage/user-id/771991">@JaseMc</a></P> <P>&nbsp;</P> <P>Do you have the support number so I can look in to this?</P> Fri, 15 Jan 2021 20:11:44 GMT https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1808115#M78897 ShayneS 2021-01-15T20:11:44Z https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1808125#M78898 <P><SPAN>42175374</SPAN></P> Fri, 15 Jan 2021 21:29:00 GMT https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1808125#M78898 JaseMc 2021-01-15T21:29:00Z https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1808436#M78925 <P>Hi @&nbsp;JaseMc</P> <P>&nbsp;</P> <P>After reviewing your case, it looks like the Customer Support team is awaiting your call to further investigate the issue.&nbsp;please call: 1 (408) 638 3750 (They are available 7 days a week, 6 AM-6 PM Pacific Time)</P> Mon, 18 Jan 2021 21:56:37 GMT https://community.arlo.com/t5/Arlo/About-to-throw-Arlo-cameras-out-onto-the-street/m-p/1808436#M78925 ShayneS 2021-01-18T21:56:37Z